IT Project Manager

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Technical Account Manager

Job Summary:

As a Technical Account Manager at WNS Global Services, you will be responsible for implementing and improving IT systems, taking ownership of technical project management for clients, and maintaining the relationship between client IT and WNS Enterprise IT during implementation and for the life of the contract.

Key Responsibilities:

IT Project Management when onboarding new clients
Joining the broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders
Drawing up project plans and timelines

IT Procurement
Good communication skills

Organizing IT resources to meet PMO/Client timelines
Maintaining relationships with clients/client IT into BAU environment
Collaborating with I.T Managers to ensure the smooth running of client's IT Operations

Taking ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime
Drafting reports on IT Service Delivery and presenting the data to the Senior Management Team
Engaging frequently with the customer to maintain awareness of customer expectations and service delivery experiences

Being proactive and reviewing business processes and suggesting improvements, identifying opportunities and risks and suggesting appropriate action
Taking ownership of Solution Design Document creation and maintenance into BAU. Regularly updating documents when required
Owning project/client change requests within IT environment
Being prepared to chase stakeholders for outstanding actions
Hosting meetings and circulating minutes/actions clearly and concisely

Being able to work after hours/weekends when required, to co-ordinate client changes and UAT
Having at least 3 years' experience in an IT Project Management/Customer Relationship Management role, with a strong technical background
Being analytical, practical, and motivated self-starter

Requirements:

ITIL V3 Certified (Desirable)
IT Qualification's (Required unless over 5 years IT experience)
Tertiary Qualification (Desirable)
Management Qualification (Desirable)

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