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Business Operations Associate

2 weeks ago

Cape Town, Western Cape, South Africa Network International Full time
About This Opportunity

This is an exciting opportunity to join our team at Network International as an E-Commerce Operations Coordinator. We are looking for an experienced professional who can provide administrative support to our Sales Teams and help us achieve our objectives.

The ideal candidate will have a strong understanding of sales processes and be able to maintain accurate records and reports. They will also be responsible for ensuring compliance with relevant legislation and internal policies.

Duties and Responsibilities
  1. Support Services: Provide administrative support to the Sales Teams to meet set targets.
  2. Merchant Contact: Follow up on inquiries and emails with merchants as required.
  3. Contract Processing: Assist the Sales teams in processing contracts and agreements onto related systems within agreed timeframes.
  4. Performance Metrics: Maintain the 'sales pipeline' MIS/dashboard documentation and present when required.
  5. Merchant Coordination: Occasionally engage with merchants and coordinate appointments as needed.
Requirements
  • Education: Grade 12 or equivalent (essential), Diploma in Business Administration (beneficial).
  • Experience: 2-3 years in an administrative role (essential), with experience in the e-Commerce & Payments Industry.
  • Skills:
  • Verbal Communication: Strong written and verbal communication skills.
  • Coordination: Good time management and workflow coordination skills.
  • Team Player: Energetic, enthusiastic, and confident.
  • Organisation: Methodical, meticulous, and high level of attention to detail.
  • Technical Skills: Computer literate (MS Office - spreadsheets & MIS preparation via Excel, etc.).
  • Autonomy: Ability to use own initiative and work independently.
  • Phone Protocol: Well-spoken with excellent telephone etiquette.