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Business Performance Coach

2 weeks ago

Cape Town, Western Cape, South Africa 呐 Full time

Job Summary

We are looking for an experienced Operations Trainer to join our team at Teleperformance. As an Operations Trainer, you will be responsible for delivering induction training, including product knowledge and regulatory/compliance training. You will also be responsible for conducting training needs analysis and contributing to future training classes.

Main Responsibilities:

  • Designing and developing training programs that meet business objectives.
  • Creating engaging learning solutions for new hires and seasoned employees.
  • Conducting training needs analysis and contributing to future training classes.
  • Collaborating with stakeholders to identify training needs that enhance overall performance metrics.

Requirements:

  • MATRIC (or equivalent) qualification.
  • At least 2 years of proven experience as an Operations Trainer.
  • Experience in the aviation or airline industry.
  • Willingness to work US hours.