Financial Services Advisor

5 days ago


Polokwane, Limpopo, South Africa Absa Bank Full time

This role involves delivering exceptional customer experiences while meeting sales targets. As a Sales Support Consultant Private Wealth Banking, you will be responsible for driving revenue growth and building long-term relationships with customers.

About This Opportunity

We are seeking an experienced professional who can leverage their skills and expertise to drive business results and improve customer satisfaction.

Key Responsibilities

  • Deliver enablement according to service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
  • Achieve predetermined sales targets through generating quality applications.
  • Execute the sales process within desired turnaround times.
  • Deliver customer sales and services whilst maintaining quality service standards.
  • Explore all possible cross-selling and up-selling opportunities for customers.
  • Ensure first call resolution and track conversions from lead or call to application and then to fulfilment.

Main Accountabilities

  • Speak to customers to identify their needs and advise various options.
  • Adhere to shared company values and service standards when interacting with customers.
  • Resolve customer dissatisfaction / complaints and take full ownership of the problem.
  • Communicate with customers according to company standards.
  • Provide technically accurate product knowledge to address customer needs.
  • Prepare for outbound calls, providing alternative product solutions where applicable.


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