Remote Hearing Care Specialist

5 days ago


Pretoria, Gauteng, South Africa Creative Leadership Solutions Full time

Key Responsibilities

  • Solve problems for end-users to get the products working.
  • Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
  • Manage the ticketing system.
  • Escalate queries with discretion.
  • Respond to queries and follow up with feedback.

Additional Responsibilities

  • Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.
  • Maintain a high 'customer effort score' by going above and beyond for customers.
  • Complete assigned CRM tasks for follow-ups and support calls to clients.

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