Project Manager

4 weeks ago


Cape Town, Western Cape, South Africa Sagan Full time

Job Title: Project Manager - Client Solutions Lead

Location: Remote (CST Time zone)

Salary Range: up to 2500 USD


As a Project Manager - Client Solutions Lead at Sagan, you will be responsible for managing client support requests and internal projects. You will oversee the client support inbox, ensuring all requests are scoped, assigned, and tracked using project management tools like Asana. You will break down client requests into actionable tasks, assign them to the appropriate team members, and follow up to ensure timely completion.

Key Responsibilities:

  • Manage client support requests and internal projects
  • Oversee the client support inbox and ensure all requests are scoped, assigned, and tracked
  • Break down client requests into actionable tasks and assign them to team members
  • Communicate with clients via email to confirm details, provide updates, and explain progress
  • Proactively identify potential issues and communicate them to clients and internal teams
  • Lead and manage internal projects, ensuring deadlines are met and the team is informed of progress

Qualifications:

  • Strong project management experience with tools like Asana
  • Excellent written communication skills in English
  • Exceptional organizational skills with an obsessive eye for detail
  • Proactive problem-solving abilities, able to anticipate and address issues before they escalate
  • Knowledge of using HelpScout, Slack, and other communication tools for efficient project management

Why Work with Us?

  • 10 days of paid time off plus U.S. holidays
  • Fully remote with flexible hours
  • Be part of a fast-growing and supportive team


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