Data Quality Manager

1 week ago


Johannesburg, Gauteng, South Africa Northpoint Realty Group Full time

About the Role:

This position is accountable for Retailer eCommerce and Vendor Onboarding Engagement and Compliance Improvement for received data. The role involves working closely with Suppliers, the DA Strategy Team, eData Analysts, and Project Managers to enhance relationships with Providers and RV, aiming to improve Quality and SLAs.

Key Responsibilities:

  1. Track Retailer Data Quality.
  2. Conduct regular reviews with internal stakeholders and suppliers.
  3. Drive specific quality improvement goals for suppliers, including any change management related to data receipt (content format advance notice).
  4. Handle escalations with Retailers on queries and other engagements.
  5. Monitor and report KPIs according to SLAs.
  6. Review KPIs with Data Analysts in BAU operations and drive conversations with suppliers for KPI improvements.
  7. Analyze DQI metrics and engage conversations with suppliers for improving data.
  8. Identify additional data opportunities with existing retailers, including Retailer Data Quality KPIs, and work with Ops Strategy to materialize these opportunities.

Engagement:

  1. Establish and maintain close relationships with suppliers, acting as the point of contact between suppliers and Nielsen.
  2. Support the Operations Strategy Team in driving on-ground supplier conversations, testing data quality checks, and other pre-onboarding activities.
  3. Coordinate sample data testing with Data Analysts, communicate results to suppliers, and work towards required improvements in data quality.
  4. Align on data formats and timeliness expectations with suppliers before handing over to Data Analysts for onboarding.
  5. Work with the local Ops team or PM to finalize onboarding plans for suppliers linked to RMS coverage expansion.
  6. Understand SAP transactional data handling, FTP, and MFT setup and maintenance.
  7. Conduct surveys and retailer discussions on system change.


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