Sales Operations Manager Lead

2 days ago


Cape Town, Western Cape, South Africa CallForce Full time

SNR Sales Operations Manager (Australian & USA Campaigns)

CallForce is a rapidly growing BPO operation seeking a dynamic individual to provide leadership over multiple campaigns. You will be responsible for driving sales and managing operations in our outbound campaigns, delivering exceptional results and providing differentiation in a highly competitive sector.

Main Responsibilities

  • Develop and implement plans to deliver exceptional campaign results.
  • Manage client expectations and deliverables through consistent engagement with stakeholders globally and locally.
  • Responsible for driving sales and customer service outcomes.
  • Foster a culture of excellence, exceeding client expectations and delivering high-quality results.
  • Oversee quality control and compliance applicable to clients.
  • Lead operational teams, ensuring optimal service delivery and continuous process improvement.
  • Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels.
  • Set up and manage performance measures.
  • Develop rewards and recognition incentives.
  • Assist in forecasting resource requirements and ensure timely recruitment campaigns.
  • Review internal systems, procedures, and processes for operational efficiency and make recommendations for changes.
  • Work with IT and Infrastructure to ensure optimal operational efficiencies.


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