Digital Transformation Leader
7 days ago
Leading Digital Transformation in the Retail Sector
Kontak Recruitment is seeking a highly skilled and experienced Group Technology Officer (CTO) to lead its digital transformation strategy. This professional will be responsible for driving the integration of AI-powered solutions across websites, CRM systems, and operational platforms.
The ideal candidate will have hands-on experience developing and executing IT strategies aligned with business goals and a strong understanding of AI integration tools, such as chatbots, predictive analytics, and recommendation engines.
The role requires a strategic and entrepreneurial mindset with a strong ROI focus and excellent communication skills to translate technical concepts into business value.
Key Responsibilities:
- Define and execute the group's technological vision.
- Monitor and evaluate emerging technologies for strategic implementation.
- Partner with sales and marketing teams to align digital tools with business objectives.
- Design and manage technology budgets.
Duties and Responsibilities:
- Technology Strategy & Innovation:
- Drive digital transformation using CRM platforms and website technologies.
- Deploy AI sales agents, such as chatbots and virtual assistants.
- Use AI for customer segmentation, lead scoring, and service automation.
- Technical Architecture & Infrastructure Management:
- Oversee development and integration of websites, CRM, and digital platforms.
- Ensure infrastructure scalability, security, and reliability.
- CRM & Data Integration:
- Streamline CRM workflows and automate repetitive tasks.
- Connect CRM, sales, inventory, and service for unified real-time insights.
- Team Leadership & Vendor Management:
- Lead cross-functional collaboration across marketing, sales, operations, and aftersales.
- Manage relationships with digital/AI vendors, CRM providers, and tech startups.
- Training & Adoption:
- Train staff on AI tools and digital platforms.
- Promote cultural adoption of digital transformation.
Contact Us: If you are a motivated and results-driven individual with a passion for technology innovation, please submit your application for this exciting opportunity.
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