Digital Transformation Leader

7 days ago


Pretoria, Gauteng, South Africa Kontak Recruitment Full time

Leading Digital Transformation in the Retail Sector

Kontak Recruitment is seeking a highly skilled and experienced Group Technology Officer (CTO) to lead its digital transformation strategy. This professional will be responsible for driving the integration of AI-powered solutions across websites, CRM systems, and operational platforms.

The ideal candidate will have hands-on experience developing and executing IT strategies aligned with business goals and a strong understanding of AI integration tools, such as chatbots, predictive analytics, and recommendation engines.

The role requires a strategic and entrepreneurial mindset with a strong ROI focus and excellent communication skills to translate technical concepts into business value.

Key Responsibilities:

  1. Define and execute the group's technological vision.
  2. Monitor and evaluate emerging technologies for strategic implementation.
  3. Partner with sales and marketing teams to align digital tools with business objectives.
  4. Design and manage technology budgets.

Duties and Responsibilities:

  • Technology Strategy & Innovation:
    • Drive digital transformation using CRM platforms and website technologies.
    • Deploy AI sales agents, such as chatbots and virtual assistants.
    • Use AI for customer segmentation, lead scoring, and service automation.
  • Technical Architecture & Infrastructure Management:
    • Oversee development and integration of websites, CRM, and digital platforms.
    • Ensure infrastructure scalability, security, and reliability.
  • CRM & Data Integration:
    • Streamline CRM workflows and automate repetitive tasks.
    • Connect CRM, sales, inventory, and service for unified real-time insights.
  • Team Leadership & Vendor Management:
    • Lead cross-functional collaboration across marketing, sales, operations, and aftersales.
    • Manage relationships with digital/AI vendors, CRM providers, and tech startups.
  • Training & Adoption:
    • Train staff on AI tools and digital platforms.
    • Promote cultural adoption of digital transformation.

Contact Us: If you are a motivated and results-driven individual with a passion for technology innovation, please submit your application for this exciting opportunity.



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