Service Quality Expert

6 days ago


Centurion, Gauteng, South Africa AfroCentric Group Full time
Company Overview

The AfroCentric Group is a leading healthcare provider dedicated to delivering high-quality services to our valued clients. Our team is committed to excellence and innovation, and we are seeking a Service Quality Expert to join our organization.

Key Responsibilities

The successful candidate will be responsible for:

  1. Ensuring that all client interactions meet the highest standards of quality and service.
  2. Developing and implementing strategies to improve client satisfaction and retention.
  3. Collaborating with cross-functional teams to achieve business objectives.
  4. Maintaining accurate records and reporting on key performance indicators.
  5. Providing regular feedback and coaching to staff to ensure excellent service delivery.
Requirements

To be successful in this role, you will need:

  • Proven experience in customer-facing roles, preferably in the medical industry.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of scheme products and options.


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