Renewable Energy Systems Specialist

6 days ago


Johannesburg, Gauteng, South Africa Headhunters Full time

Headhunters is currently seeking a skilled Technical Support Technician to join our team based in Johannesburg.

Candidates with experience in the Solar / Renewable Energy industry will be given preference.

A career opportunity awaits you at a leading organization.

Key Responsibilities:

  • Provide prompt and effective technical support via various communication channels.
  • Log tickets in a timely manner and allocate or escalate as required.
  • Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
  • Document and record all customer interactions and technical issues in required systems.
  • Complete firmware updates for necessary systems when required.
  • Verify plant operation by renaming plants, checking system settings, and adding to CRM.
  • Ensure users and installers have access to required systems and maintain detailed informational booklets.
  • Log RMA tickets with providers as needed.
  • Update tickets with pricing and provide reports as requested.
  • Assist Sales and Finance departments as required.
  • Liaise with relevant teams to provide information and commissioning dates.
  • Support calls after hours and on weekends as needed.

Requirements:

  • Proven experience as a Technical Support Technician or similar technical role (1 – 2 years).
  • Bilingual (English and Afrikaans).
  • IT/Engineering qualifications advantageous.
  • Proficient in troubleshooting techniques and diagnostic tools.
  • Customer-centric with excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to work independently and as part of a team.
  • Knowledge or interest in solar energy systems and services.
  • Valid driver's license and reliable transportation.


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