Renewable Energy Systems Specialist
6 days ago
Headhunters is currently seeking a skilled Technical Support Technician to join our team based in Johannesburg.
Candidates with experience in the Solar / Renewable Energy industry will be given preference.
A career opportunity awaits you at a leading organization.
Key Responsibilities:
- Provide prompt and effective technical support via various communication channels.
- Log tickets in a timely manner and allocate or escalate as required.
- Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
- Document and record all customer interactions and technical issues in required systems.
- Complete firmware updates for necessary systems when required.
- Verify plant operation by renaming plants, checking system settings, and adding to CRM.
- Ensure users and installers have access to required systems and maintain detailed informational booklets.
- Log RMA tickets with providers as needed.
- Update tickets with pricing and provide reports as requested.
- Assist Sales and Finance departments as required.
- Liaise with relevant teams to provide information and commissioning dates.
- Support calls after hours and on weekends as needed.
Requirements:
- Proven experience as a Technical Support Technician or similar technical role (1 – 2 years).
- Bilingual (English and Afrikaans).
- IT/Engineering qualifications advantageous.
- Proficient in troubleshooting techniques and diagnostic tools.
- Customer-centric with excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Knowledge or interest in solar energy systems and services.
- Valid driver's license and reliable transportation.
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