Industrial Automation Specialist
2 months ago
We are seeking a skilled Service Technician to join our team at Rubicon Industrial Technology. As a Service Technician, you will be responsible for providing exceptional customer support, overseeing installations and repairs, and growing sales within the Services Business Unit.
Key Responsibilities:
• Complete required service reports and communicate with relevant persons.
• Communicate/coordinate field service activities with customers and/or local Rubicon associated sales personnel.
• Installation, service and repair of refrigeration air conditioning, and all associated tasks thereof.
• Overall understanding of Rittal/Panel Mount Industrial Panel Coolers.
• Good working knowledge of intercoolers and heat exchangers.
• Provide telephonic technical support to customers.
• Promote Service Contracts through customer interactions and communication.
• Understand customer requirements and provide most cost-effective solution from Rubicon.
• Follow-up on Sales leads.
• Grow the customer base for Services.
• Identify sales opportunities within customers plants.
• Grow sales and revenue for Services Department (SLAs, once-off services, parts and accessories.
• Process in-house evaluations and repairs of units returned by customers.
• Coordinate and work well with Service Partners.
Requirements:
• Matric (Grade 12)
• Refrigeration qualification preferable
• Minimum 3 years' experience in relevant field
• Working knowledge of refrigeration products is required.
• Experience using electrical meters and troubleshooting.
• Previous field service experience preferred.
• Possess a valid driver's license and unrestricted ability to travel by air or ground to customer locations.
About Rubicon Industrial Technology:
We are the leading industrial automation solutions supplier to the manufacturing sector and related system integrators in South Africa. We import and distribute the latest premium technology from around the world to provide a complete industrial technology basket. Dynamic and passionate, we understand the importance of innovation, cutting-edge technology, customer satisfaction and technical support. Customers can expect short lead times as we maintain a large stock holding and exclusive rights to leading automation technologies. Rubicon is a multi-source vendor for system integrators, OEMs and end-users.
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