Digital Transformation Project Lead

3 days ago


Johannesburg, Gauteng, South Africa Meltwater Group Full time

As a Digital Transformation Project Lead, you will play a key role in driving the successful implementation of Meltwater's solutions for our clients. This involves working closely with cross-functional teams to ensure seamless onboarding experiences, delivering tailored training sessions, and configuring applications to meet client objectives.

The ideal candidate will have a strong executive presence, excellent communication skills, and the ability to understand customer needs. They will be responsible for collaborating with account teams, providing customized support, and ensuring efficient knowledge transfer. In this role, you will have the opportunity to make a meaningful impact by fostering enthusiasm and passion among clients.

To succeed in this position, you will need to possess business acumen, problem-solving skills, and exceptional organizational abilities. You will also be required to prioritize tasks, manage timelines, and maintain comprehensive project plans. As a trusted advisor, you will establish yourself as an expert across Meltwater's SaaS platforms and assist in crafting complex Boolean logic queries.

We are looking for a dedicated professional who is passionate about delivering exceptional results and committed to continuous growth and development. If you are a motivated individual with a customer-centric mindset, we encourage you to apply.

Key Responsibilities:

  • Collaborate with colleagues across various teams to provide a tailored experience for clients.
  • Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
  • Lead and manage client implementations to ensure smooth transitions.
  • Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
  • Assist in configuring and setting up the application to meet client desired outcomes effectively.
  • Construct and manage complex Boolean logic queries and analytics for insightful data extraction.


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