IT Infrastructure Specialist
2 months ago
Job Overview
Make an Impact with NTT DATA
NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. We're committed to helping clients innovate, optimize, and transform for long-term success. As a Network Services Engineer, you'll play a critical role in ensuring the smooth operation of our clients' IT infrastructure and systems.
Your Day at NTT DATA
The Network Services Engineer is responsible for providing proactive support to clients, ensuring their IT infrastructure and systems remain operational. This involves identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions.
Key Responsibilities
- Monitor client infrastructure and solutions to identify potential issues
- Investigate first-line incidents and identify root causes
- Provide telephonic or chat support to clients as needed
- Execute approved maintenance activities, including patching and configuration changes
- Follow handover procedures for shift changes to ensure service continuity
- Report and escalate incidents as necessary
- Ensure efficient and comprehensive resolutions of incidents and requests
Requirements
- Entry-level experience or completion of a relevant internship program
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and adapt to changing circumstances
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
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