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After-Hours Client Services Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

Cullinan Holdings' Thompsons Travel division is looking for an After-Hours Client Services Manager to provide exceptional support to clients outside regular business hours.

Key Responsibilities
  • Provide timely and expert assistance to travellers in emergency situations.
  • Maintain a high level of professionalism and integrity at all times.
  • Develop and maintain strong relationships with clients, colleagues, and suppliers.
  • Stay up-to-date with industry developments and best practices.
Requirements
  • Minimum 5 years of experience in a corporate travel environment.
  • Excellent online skills and expertise.
  • Working knowledge of Microsoft Office applications, including Excel and Outlook.
  • Proficiency in Amadeus, Quicktrav, and Galileo systems.
  • Strong geographical knowledge and awareness of global travel trends.
  • In-depth understanding of fares and rules for domestic and international travel.
  • Ability to work well under pressure and meet deadlines.

Salary: Negotiable based on previous experience.