Food Retail Industry Supervisor

6 days ago


Centurion, Gauteng, South Africa Hire Resolve Full time

Hire Resolve's client is a leading player in the food retail industry, seeking an experienced and skilled individual to join their team as a Franchise Food Outlet Supervisor. This dynamic role involves overseeing the daily operations of a franchise food outlet to ensure customer satisfaction, operational efficiency, and profitability.

Key Responsibilities:
  • Supervise and coordinate the activities of food service staff to deliver timely and efficient service delivery.
  • Maintain accurate inventory levels and order supplies as needed to ensure adequate stock levels.
  • Ensure the outlet meets cleanliness and organization standards according to company policies and health regulations.
  • Provide training and mentorship to staff members on customer service, food preparation, and safety protocols.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.
  • Analyze sales and revenue performance to identify opportunities for improvement and growth.
  • Implement and enforce company policies and procedures to ensure compliance with franchise requirements and industry regulations.
  • Prepare and submit reports on outlet performance, sales trends, and customer feedback to management.
Requirements:
  • Bachelor's degree in Hospitality, Finance, Business Administration, or a related field.
  • At least 5 years of experience as a supervisor in a similar role within the food retail industry, preferably within a franchise setting.
  • Solid knowledge of food preparation, food safety, and customer service best practices.
  • Strong leadership and communication skills to motivate and train staff effectively.
  • Excellent organizational and time management abilities to handle multiple tasks and responsibilities.
  • A hands-on approach to problem-solving and decision-making in a fast-paced environment.
  • Ability to work flexible hours, including weekends and holidays, as required.
  • Valid driver's license and own transport for travel to various franchise outlets.

About Our Client:

Hire Resolve's client is a reputable company in the food retail industry, offering a competitive salary based on experience for this role.



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