Production Leadership Position
2 weeks ago
Senior Production Consultant (Remote, IT Sector) – Career Opportunity
We are seeking a skilled and experienced Senior Production Consultant for a fully remote, permanent role in the Information Technology sector. This rapidly growing company specializes in providing enterprise accounting and business intelligence applications to a specific market segment.
The ideal candidate will join a dynamic team, working closely with clients to provide personalized, high-quality service. They will engage with key stakeholders through various communication channels (email, tickets, calls, meetings, onsite & remote).
You'll have the opportunity to learn about new products and technologies, contributing to delivering exceptional service.
Key Responsibilities:
- Manage and develop client relationships.
- Respond to customer queries regarding products and services.
- Demonstrate and upsell products and functionality.
- Lead client-related projects and uphold effective change management.
- Collaborate across all levels of the business, contributing to strategic initiatives.
- Oversee team operations and ensure timely resolution of client issues.
- Monitor system performance and implement optimization strategies.
- Stay updated on the company's product roadmap and updates.
- Background in software consultation, client management, training, and deployments is essential.
- Familiarity with financial systems like Pastel, Accpac, Sage, SAP, Xero, or Microsoft Dynamics ERP.
- Knowledge of SQL or database knowledge is beneficial.
Preferred Qualifications:
- Previous experience in the advertising/media industry.
- Exposure to Chase Software or similar systems.
- At least 3 years of management experience.
- Tertiary qualifications in Accounting, IT, or Marketing.
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. By applying for this position, the applicant consents to background checks, including credit and criminal reports, and employment and educational verifications.
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