Strategic Account Retainer

7 days ago


Centurion, Gauteng, South Africa Sabenza IT Recruitment Full time
Job Summary:

The Strategic Account Retainer will be responsible for developing and executing comprehensive retention strategies to maintain and grow existing customer relationships.

Main Responsibilities:
  • Conduct thorough analysis of customer behavior and preferences to inform retention strategies.
  • Collaborate with cross-functional teams to design and implement targeted programs that enhance customer engagement and satisfaction.
  • Develop and maintain strong relationships with key customers, understanding their needs and providing tailored solutions.
  • Monitor and evaluate the effectiveness of retention initiatives, making adjustments as needed.
  • Stay up-to-date on industry trends and best practices, applying knowledge to drive business growth.
Requirements:
  • 5+ years of experience in customer retention, account management, or a related field.
  • Proven track record of driving customer retention and revenue growth.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data.
  • Excellent communication and collaboration skills, with experience working with cross-functional teams.
  • Bachelor's degree in Business Administration, Marketing, or a related field.


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