Technical Support Specialist for Client Solutions
2 days ago
At beBee Professionals, we are seeking an experienced Technical Support Specialist to provide top-notch technical support to our clients in Soweto.
We offer a competitive salary of $45,000 - $55,000 per year, commensurate with experience, to join our team as a Technical Support Specialist. This role requires a strong technical background, excellent communication skills, and the ability to work independently.
About the JobThis is a full-time opportunity to work in a fast-paced environment where you will be responsible for providing technical support to clients via phone, email, and chat. Your goal will be to troubleshoot technical issues and provide solutions, respond to customer inquiries in a timely manner, and ensure customer satisfaction.
Key Responsibilities:- Provide technical support to clients via multiple channels
- Troubleshoot technical issues and develop effective solutions
- Respond to customer inquiries and concerns in a professional manner
- Follow up with customers to ensure their needs are met
- Document customer interactions and provide feedback
To succeed in this role, you must have a Bachelor's degree in Computer Science or a related field and at least 2 years of experience in customer service. You should possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
We value knowledge of customer service principles and practices, and a passion for delivering exceptional customer experiences.
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