International Language Sales Lead

6 days ago

Cape Town, Western Cape, South Africa Masa Outsourcing (Pty) Ltd Full time
International Language Sales Lead
We are seeking a highly skilled and motivated International Language Sales Lead to join our team at Masa Outsourcing (Pty) Ltd. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of the Education industry.

About the Role

Job Summary
The successful candidate will be responsible for managing the direct sales team based in Cape Town, recruiting new members for the department, and ensuring that they receive thorough training.

Key Responsibilities
This role involves:

  1. Managing the daily operations of the direct sales team in Cape Town.
  2. Recruiting and onboarding new team members.
  3. Maintaining accurate records in our CRM system.
  4. Supporting Student Services Executives in the Cape Town school.
  5. Collaborating with the marketing team to develop strategies that generate leads and sales for the Cape Town school.
  6. Ensuring excellent customer service is provided to students consistently.
  7. Resolving problems with prospective students to ensure they receive the best possible experience.
  8. Generating individual sales for assigned markets.

Requirements
To be successful in this role, you will need:

  1. Experience in the Education industry, preferably in the international language sector.
  2. A minimum of 3 years sales experience in the education industry or services (B2C).
  3. Fluency in both written and spoken English.
  4. Proficiency in one of the following languages as a second language: French, Chinese, Japanese, Turkish, German, Arabic, Portuguese, Spanish, Korean, Thai, Russian, or Italian.
  5. Good knowledge of Excel.
  6. An undergraduate degree in business, marketing, sales, language, or tourism.
  7. Experience managing people and/or recruitment experience.
  8. Overseas studying/working experience, ideally with exposure to an international environment.
  9. Knowledge or experience in marketing, especially digital marketing, is a plus.
  10. High-level verbal and written communication skills.
  11. Comfortable learning new systems.
  12. Well-organized and able to manage a varied and demanding workload.
  13. Comfortable meeting goals and working under pressure.

Personal Attributes
We are looking for someone who:

  1. Is approachable, friendly, and caring.
  2. Is resilient with a flexible, 'can-do' approach to work.
  3. Is results and customer-focused.
  4. Has high expectations of self and others.
  5. Is a team player, able to build rapport and engage with a diverse range of people.
  6. Is committed to equality and diversity.
  7. Is committed to continuous improvement through being outward-looking and reflective.
  8. Is passionate about delivering a memorable experience to our students.

Benefits
We offer:

  1. A competitive remuneration package based on qualifications and experience.
  2. Access to our wide portfolio of courses offered for free or at discounted rates.
  3. Training and development opportunities with extensive career growth within a global organization.
  4. A people-centric, inclusive culture with regular well-being and social activities.

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