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Service Delivery Manager Lead

2 weeks ago

Midrand, Gauteng, South Africa Adapt IT (Pty) Ltd Full time
About the Role

The Service Delivery Manager will play a crucial role in overseeing the delivery of high-quality services to clients, ensuring customer satisfaction, and driving operational efficiency. This involves managing client relationships, implementing service improvements, and maintaining service level agreements (SLAs) through our support desk team.

Key Responsibilities
  1. Act as the primary point of contact for clients, building and maintaining strong relationships.
  2. Conduct regular meetings with clients to review operational concerns, address issues, product releases and enhancements, and any commercial related items.
  3. Develop personalized solutions and recommendations based on a deep understanding of the client's unique business requirements and industry landscape.
Requirements
  • Relevant Bachelor degree is an advantage.
  • At least 5 years of experience within the telecoms/mobility sector.
  • Minimum 5 years' experience in customer software support and/or service account management.