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Professional Software Support Consultant

3 weeks ago

Cape Town, Western Cape, South Africa RELX Full time
About Our Company

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

We were the first to bring legal and business information online with our Lexis and Nexis services. As a digital pioneer, we continue to innovate and lead the market with our advanced technologies and solutions.

Our Values:

  • We are committed to providing a fair and accessible hiring process
  • We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law

About the Job

This role is responsible for supporting our clients on our range of Business Software Solutions products. The goal is to resolve software issues efficiently and effectively, ensuring customer satisfaction and managing all support requests from initiation to resolution.

Key Skills and Qualifications:

  • Grade 12/ Matric
  • Minimum of 3 years working experience in Conveyancing environment
  • Experience working on LexisConvey (advantageous)
  • Good working knowledge of Windows, outlook and MS Office (must have good Word skills)
  • Excellent telephone manner and communication skills
  • Paralegal Certificate advantageous
  • A+ and or N+ qualification highly advantageous