Senior Portfolio Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Portfolio Management Executive to join our team at Telebest. As a key member of our facilities management team, you will be responsible for managing our back-to-back SLA agreements with suppliers and contractors, monitoring their performance, and ensuring compliance with contractual obligations.
Key Responsibilities:
- SLA Management: Manage and maintain effective relationships with suppliers and contractors to ensure seamless delivery of services.
- Performance Monitoring: Regularly review and analyze performance data to identify areas for improvement and implement corrective actions.
- People Management: Lead and manage a team of professionals to achieve business objectives.
- Customer Relationships: Foster strong relationships with internal and external stakeholders to ensure customer satisfaction.
- Risk Management: Identify and mitigate risks associated with service delivery.
- Quality Assurance: Ensure that quality systems are implemented and monitored to meet business standards.
- Compliance: Ensure that all contractual obligations are met and that company authorization levels are adhered to.
- Reporting: Provide regular reports on performance and variance to senior management.
Requirements:
- Education: National Diploma/Degree in Facilities Management, Property Management, Project Management, or related field.
- Experience: 8 years of relevant experience in facilities management, CRM, property management, and financial management.
- Skills: Intermediate level of proficiency in MS Office, SAP, and other relevant software.
- Knowledge: OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law, and Contractual Law.
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