HVAC Operations Manager
4 days ago
At Southern Air Conditioning (Pty) Ltd, we are committed to delivering exceptional service to our customers.
The HVAC Service Manager will play a crucial role in overseeing the service operations of our HVAC department, ensuring the highest quality of service and customer satisfaction.
The successful candidate will be responsible for leading a team of technicians, collaborating across departments to drive operational efficiency, safety, and growth.
Key Responsibilities:
- Team Leadership: Manage and mentor a team of HVAC service technicians, providing guidance, training, and performance feedback to ensure excellence in service delivery.
- Operations Management: Oversee day-to-day service operations, including scheduling, dispatching, and ensuring adherence to service agreements and timelines.
- Customer Relations: Maintain strong relationships with existing clients, handle customer concerns, and ensure top-tier service standards are met, fostering customer retention and satisfaction.
- Quality Control: Monitor and ensure all service work is completed to industry standards, adhering to safety regulations, and maintaining the highest quality of work.
- Inventory & Resources Management: Manage parts and equipment inventory, ensuring all necessary tools and supplies are available for service calls.
- Growth & Development: Contribute to the growth of the service department by identifying opportunities for new business, expanding service offerings, and promoting best practices.
- Safety & Compliance: Enforce safety protocols and ensure compliance with local, state, and federal HVAC regulations.
Qualifications:
- Proven experience in HVAC service management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of HVAC systems, maintenance, and industry best practices.
- Ability to manage multiple priorities and handle challenging situations.
- Technical certifications and/or licensing (e.g., NATE, EPA) preferred.
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