Head of Safety and Operations

2 weeks ago

Cape Town, Western Cape, South Africa Belmond Management Limited Full time

Becoming a key member of our team, you will be responsible for overseeing all aspects of health and safety, security, and resilience at Mount Nelson, A Belmond Hotel.

About the Job Description

This position involves developing and implementing techniques to prevent waste, theft, or pilferage within the hotel. You will also be responsible for protecting against safety and security-related liability claims, commercial advantage through industry-leading safety and security, supporting sales through security competency, and meeting corporate client and leisure guests' security expectations in line with Belmond's framework and standards.

Main Responsibilities
  1. You will develop programs that drive improvements in colleague knowledge, skills, and behaviors towards identifying and dealing with risks.
  2. Direct all investigations regarding theft or damage of property, personal injury, and food safety occurring within the hotel borders.
  3. Maintain good liaison with civil law enforcement agencies, fire department, and other government authorities.
  4. Coordinate with external agencies for all relevant HSSR requirements and ensure relevant Contracts and SLAs are periodically reviewed and updated.
  5. Establish ongoing processes for fire prevention, fire training, and review of fire systems, recommending improvements.
  6. Responsible for managing all Pest Control initiatives including regular pest control servicing and recommendations for improvements.
  7. Review the efficiency of all surveillance systems in the hotel and recommend improvements.
  8. Stay informed of the latest amendments in civil/criminal laws, technological advances in surveillance, and safety equipment.
  9. Responsible for ensuring the hotel's compliance with all food safety, Health & Safety, and security policies, systems, and procedures.
  10. Gather and action safety and security business intelligence and implement preventative measures.
  11. Ongoing implementation of the company's Safety Management System and reporting monthly on completion of tasks.
  12. Ownership and Implementation of the Hotels Crisis and Business Continuity Management Plans and training.
  13. Ensuring that in accordance with statutory regulations all safety equipment, alarms, fire protection devices, firefighting, emergency, and security equipment is serviced and maintained within the scheduled as well as prescribed time frames.
  14. Overseeing the safety, security, and resilience Committee (members, meetings, ensuring points are actioned, and all documentation).
  15. Ensuring that all first aiders, fire marshals, and department SSR champions are officially appointed as per local safety legislation.
  16. Ensuring that all first aiders and fire marshals are trained with accredited qualifications and on internal emergency procedures, also ensuring that there are always sufficient trained first aiders and fire marshals in accordance with regulations.
  17. Conducting fire drills and/or emergency evacuation drills according to company standards as well as local legislation.
  18. Ensuring that all new employees (inclusive of outsourced staff) receive a safety and security induction.
  19. Ensure that all Safety and security staff are fully trained in, and adhere to, Leading Quality Assurance standards.
  20. Ensure that all contractors and hotel employees abide by the established house rules and regulations.
  21. Ensuring that all health, safety, and security matters are timeously documented, reported, and kept in accordance with statutory and company requirements, ensuring the recording and updating of incidents and investigations on Belmond Online Reporting tool.
  22. Ensure that all other relevant Fire, life safety records, and documents are maintained as per the standard requirements of the company (Pest Control, Fire company, Electric fence testing, Training documentation, etc).
  23. Keep management informed at all times on matters pertaining to security, safety, and crisis matters.
  24. Ensure that the daily report reflects a true account of all safety and security activities.
  25. Ensure that there is sufficient management presence as and when security or operational requirements/priorities dictate.
  26. Assist with any reasonable management requests, coverage, and duties as may be required by the company from time to time.
  27. Support other heads of departments in the completion of risk assessments and the development and ownership of the hotel risk register.
  28. Own and oversee all internal and external Safety and Security Audits.
Requirements
  • 6+ years relevant experience within a similar role.
  • Experience within the hospitality industry – advantageous.
  • Relevant management or field/industry-related diploma or degree.
  • Excellent working knowledge of security protocols and procedures, as well as the relevant Health and Safety regulations.
  • Excellent communication, organizational, and administrative skills.
  • Thorough knowledge of modern surveillance & vigilance techniques, equipment, and systems.
  • Knowledge of fire safety measures, firefighting equipment, and alarm systems.
  • Excellent knowledge of civil/criminal laws and investigations procedures.

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