Senior Operations Manager: Automotive Industry Expert

2 months ago


Centurion, Gauteng, South Africa WNS Global Services Full time
Job Title: Senior Operations Manager: Automotive

We are seeking a highly skilled and experienced Senior Operations Manager to lead our Inbound Service, Sales, and Retentions Department in the Automotive industry.

Key Responsibilities:
  • Lead the team to deliver exceptional customer service and sales performance
  • Develop and implement strategies to improve process efficiency and customer satisfaction
  • Manage and mentor a team of professionals to achieve business objectives
  • Collaborate with cross-functional teams to drive business growth and improvement
Requirements:
  • Minimum 5 years' experience in a large BPO contact center
  • Minimum 3 years' experience in operations service, sales, and/or retentions as a Senior Manager
  • Thorough knowledge of contact center technology and automotive industry
  • Excellent leadership, communication, and problem-solving skills
Preferred Qualifications:
  • Proven ability in managing a high-performing environment in both inbound and outbound contact centers
  • Experience in the automotive industry or with a passion for cars
  • Knowledge of WFM, MI/BI, Quality, Training, and Service Improvement methodologies
Additional Information:

Must be able to travel between WNS sites locally when required. Own transport.



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