Senior Operations Manager: Automotive Industry Expert
2 months ago
We are seeking a highly skilled and experienced Senior Operations Manager to lead our Inbound Service, Sales, and Retentions Department in the Automotive industry.
Key Responsibilities:- Lead the team to deliver exceptional customer service and sales performance
- Develop and implement strategies to improve process efficiency and customer satisfaction
- Manage and mentor a team of professionals to achieve business objectives
- Collaborate with cross-functional teams to drive business growth and improvement
- Minimum 5 years' experience in a large BPO contact center
- Minimum 3 years' experience in operations service, sales, and/or retentions as a Senior Manager
- Thorough knowledge of contact center technology and automotive industry
- Excellent leadership, communication, and problem-solving skills
- Proven ability in managing a high-performing environment in both inbound and outbound contact centers
- Experience in the automotive industry or with a passion for cars
- Knowledge of WFM, MI/BI, Quality, Training, and Service Improvement methodologies
Must be able to travel between WNS sites locally when required. Own transport.
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Centurion, Gauteng, South Africa WNS Global Services Full timeJob Title: Senior Operations Manager: Automotive Industry ExpertWNS Global Services is seeking a highly experienced Senior Operations Manager to lead our Automotive Inbound Service, Sales and Retentions Department. As a key member of our leadership team, you will be responsible for creating and instilling a service, sales and retentions culture in a...
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Centurion, Gauteng, South Africa WNS Global Services Full timeJob Title: Senior Operations Manager: AutomotiveJob Summary:We are seeking a highly experienced Senior Operations Manager to lead our Inbound Service, Sales, and Retentions Department in the Automotive industry. The successful candidate will be responsible for creating and instilling a service, sales, and retentions culture in a customer-centric and...
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Centurion, Gauteng, South Africa WNS Global Services Full timeJob Title: Senior Operations Manager: AutomotiveJob Summary:We are seeking a highly experienced Senior Operations Manager to lead our Inbound Service, Sales and Retentions Department in the Automotive industry. The successful candidate will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and...
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Centurion, Gauteng, South Africa WNS Global Services Full timeJob Title: Senior Operations Manager: AutomotiveJob Summary:We are seeking a highly experienced Senior Operations Manager to lead our Inbound Service, Sales and Retentions Department in the Automotive industry. The successful candidate will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and...
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Centurion, Gauteng, South Africa WNS Global Services Full timeJob Title: Senior Operations Manager: AutomotiveJob Summary:We are seeking a highly experienced Senior Operations Manager to lead our Inbound Service, Sales and Retentions Department in the Automotive industry. The successful candidate will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and...
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