Current jobs related to Guest Experience Director - Stellenbosch, Western Cape - Delaire (Pty) Ltd

  • Guest Experience Director

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Extraordinary Talent Solutions Full time

    Job Description:We are seeking a skilled Guest Experience Director to lead our front desk and guest experience teams. This individual will be responsible for overseeing daily operations, including managing check-in and check-out processes, ensuring accurate room allocations, and supervising concierge services.Key Responsibilities:Strategic PlanningDevelop...

  • Guest Relations Director

    1 week ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Job Title: Guest Relations DirectorJob SummaryWe are looking for a highly skilled Guest Relations Director to lead our front office team. The successful candidate will be responsible for delivering exceptional guest experiences, managing staff, and maintaining high standards of service excellence.Key Responsibilities:Lead the front office team, including...

  • Guest Experience Manager

    5 days ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    We are looking for a highly motivated and experienced Guest Experience Manager to join our team at Phoenix Recruitment.Job Description:The successful candidate will be responsible for creating memorable experiences for our guests through exceptional customer service, efficiency, and attention to detail. This role requires strong communication and...

  • Luxury Guest Experience Coordinator

    2 days ago

    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

    We are seeking a skilled Luxury Guest Experience Coordinator to join our team at Delaire (Pty) Ltd.Job SummaryThis is a unique opportunity for a highly motivated and experienced individual to provide exceptional guest service and ensure seamless experiences from arrival to departure.About the RoleWelcoming guests and introducing them to our luxurious resort,...

  • Guest Experience Coordinator

    7 days ago

    Stellenbosch, Western Cape, South Africa Intellistaff Outsourced Services Full time

    We are seeking a highly motivated Guest Experience Coordinator to join our team at our 5-star lodge in Franschhoek, Cape Town. As a key member of our housekeeping team, you will be responsible for providing exceptional customer service and consistently meeting guest expectations.Responsibilities:Lead the housekeeping team by example and provide guidance as...

  • Guest Services Director

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Job Summary:We are looking for a seasoned Front Office Manager to lead our front office team and drive operational excellence. If you have a passion for delivering exceptional guest experiences and a proven track record of success in hotel management, we encourage you to apply.About the Role:The successful candidate will be responsible for overseeing the...

  • Front Desk and Guest Experience Specialist

    2 days ago

    Stellenbosch, Western Cape, South Africa Prodevelopment Group Full time

    Job DescriptionThe successful candidate will have a proven track record in luxury hospitality, with a strong focus on delivering exceptional guest experiences and ensuring the smooth operation of the front desk. They will be an effective communicator, able to work closely with colleagues across multiple departments to provide personalized service to...

  • Luxury Beverage Experience Director

    2 days ago

    Stellenbosch, Western Cape, South Africa IntelliStaff Full time

    As the Luxury Beverage Experience Director at IntelliStaff, you will be tasked with elevating our bar experience to new heights. This involves developing and implementing a comprehensive strategy to enhance the overall guest experience.You will oversee the creation of a bespoke beverage menu that caters to the refined tastes of our discerning clientele, as...

  • Wine Experience Director

    1 week ago

    Stellenbosch, Western Cape, South Africa HR Genie Full time

    ResponsibilitiesThe ideal candidate will have proven experience as a Sommelier or similar role in luxury hospitality, with extensive knowledge of wines, regions, vintages, and food pairings. Exceptional communication and interpersonal skills are essential for engaging and educating guests. A WSET Level 3 or equivalent certification is highly advantageous.Key...

  • Guest Experience Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Lotus HR and Recruitment Full time

    Key ResponsibilitiesThe successful candidate will join our team as an operations supervisor, responsible for overseeing the day-to-day activities at our luxury lodge and events venue. This role requires exceptional leadership skills, attention to detail, and the ability to multitask effectively.Responsibilities:Supervise and coordinate with staff to ensure...

  • Guest Assistant

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

    You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition.Excellent guest relation skills, willingness to go the extra mile and exceeding guests' expectations will result in success within this role.Experience and Skills:Minimum of 2 years of experience in the Front Office operations of a luxury...

  • Financial Planning Director

    2 days ago

    Stellenbosch, Western Cape, South Africa Veblen Director Programme Full time

    We are currently seeking a senior finance professional to join our Veblen Director Programme as an Executive Advisory Board Member.This is an outstanding opportunity for experienced finance professionals to contribute to the growth and success of our organization by sharing their expertise and insights.Main Responsibilities:Creating and implementing...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures.The Guest Relations Officer serves the needs of all guests and assists fellow colleagues from different departments if need...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome and...

  • Guest Relations Officer

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Responsibilities:Welcome and introduce guestsCheck-in and check-out guestsPass all relevant guest information on to various departments as requiredAssist guests with bookings, tours and transfers, build and create guests itinerariesEnsuring that all guest information and rates are correctGuests liaison to all outside guests and assist the restaurant when...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Headspace Global Full time

    Guest Relations Officer (only candidates with 5 star hotel experience will be considered as per client requirements)Location: Stellenbosch (non relocation from other provinces)Employment Type: Full TimeAre you ready to deliver extraordinary experiences in a world-class 5-star setting? If you have a natural warmth, exceptional interpersonal skills, and a...

  • Veblen Director Programme Financial Advisor

    5 days ago

    Stellenbosch, Western Cape, South Africa Veblen Director Programme Full time

    Financial Strategy ExpertWe are currently seeking a senior finance professional to join our Veblen Director Programme as an Executive Advisory Board Member.This is an excellent opportunity for experienced professionals to share their expertise and contribute to the growth and success of our organization.Key Responsibilities:Developing financial plans to...

  • Guest Services Coordinator

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Job OverviewPhoenix Recruitment is currently seeking a highly organized and detail-oriented Guest Services Coordinator to join our team. As a key member of our front-of-house team, you will be responsible for ensuring that our guests receive the highest level of service and support throughout their stay.Key responsibilities include:Maintaining the highest...

  • Guest Services Ambassador

    5 days ago

    Stellenbosch, Western Cape, South Africa Headspace Global Full time

    Headspace Global is seeking an experienced Guest Services Ambassador to provide exceptional service to our guests!The successful candidate will have a passion for hospitality with a customer-centric mindset and excellent people skills.Job Description:Company Overview: At Headspace Global, we pride ourselves on providing unforgettable experiences for our...

  • Luxury Bar Operations Director

    4 days ago

    Stellenbosch, Western Cape, South Africa IntelliStaff Full time

    About the RoleWe are looking for a Luxury Bar Operations Director to oversee the development and execution of our bar program. As a key member of our team, you will be responsible for creating a unique and memorable experience for our guests.Key Responsibilities:Design and execute innovative cocktail menus that reflect the estate's commitment to...

Guest Experience Director

3 weeks ago

Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

We are looking for a dedicated Guest Experience Director to join our team at Delaire Graff Lodges & Spa. As a key member of our Front Office team, you will be responsible for ensuring that every guest's stay is nothing short of exceptional.

Job Description:

Key Responsibilities:
  • Direct and supervise a team of guest relations officers, night auditors, and duty managers to provide excellent service standards.
  • Coordinate and prepare staff rosters to ensure effective coverage in guest relations, while maintaining high standards of conduct, uniform, language, and grooming.
  • Oversee the implementation and adherence to Standard Operating Procedures (SOPs), making adjustments as necessary.

Requirements:

  • Degree or diploma in hospitality management
  • Minimum 4-5 years of experience in a similar role, preferably in a 5-star environment
  • Outstanding communication and leadership skills, with the ability to work under pressure and think critically
  • Proficiency in English
  • Able to build strong relationships with colleagues and external partners, ensuring a seamless guest experience