IT Support Specialist

2 months ago

Dundee, KwaZulu-Natal, South Africa Ikwezi Mining (Pty) Ltd Full time
Job Title: Site IT Technician

Ikwezi Mining (Pty) Ltd is seeking a highly skilled and experienced Site IT Technician to join our team. As a Site IT Technician, you will be responsible for providing technical support and maintenance for our IT systems and infrastructure at our mining sites.

Key Responsibilities:
  • IT System Setup and Configuration: Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including installing, configuring, and troubleshooting computer hardware, software, and peripherals at the mining sites.
  • IT System Maintenance and Upgrades: Perform routine maintenance and upgrades on IT-related systems to ensure optimal performance and security.
  • Technical Support: Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP, Weighbridge, and other software and technologies.
  • User Account Management: Manage user accounts, permissions, and access rights within the MS 365 environment.
  • Collaboration and Problem-Solving: Collaborate with Head office and remote IT teams to resolve complex technical problems and implement effective solutions.
  • Network Infrastructure Management: Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems.
  • Troubleshooting: Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations.
  • Data Backup and Recovery: Conduct regular backups and ensure data integrity and disaster recovery procedures are in place.
  • Technical Guidance and Training: Provide training and technical guidance to end-users on various IT tools and applications.
  • Compliance and Security: Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance.
Minimum Requirements:
  • A relevant tertiary qualification in IT.
  • 3 years' experience in IT technical support.
  • Previous experience as a field technician is preferred.
  • Medically fit.
  • Willing to work shifts and be on standby.
  • A valid driver's licence and own vehicle.

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