Store Operations Leader

2 weeks ago


East London, Eastern Cape, South Africa Level-Up Full time
About Us

Level-Up is a leading retailer in the hardware and building materials sector. We are committed to delivering exceptional customer service and providing a competitive advantage through innovative products and services.

Role Overview

This Store Operations Leader role is a key position within our operations team. You will be responsible for overseeing and coordinating daily store operations across multiple locations, ensuring operational excellence, and driving business growth.

Main Responsibilities
  • Operational Oversight:
    • Manage and support the daily operations of multiple store locations.
    • Drive operational efficiency and ensure compliance with company procedures and standards.
    • Monitor store performance and implement improvement strategies.
  • Team Leadership & Development:
    • Lead, mentor, and develop store managers and operational staff.
    • Drive a high-performance culture and ensure adequate staffing levels.
  • Stock & Inventory Management:
    • Oversee stock levels, ordering processes, and supply chain coordination.
    • Ensure accurate stock takes and loss prevention measures.
  • Sales & Financial Performance:
    • Monitor and analyse sales trends and store KPIs.
    • Contribute to pricing strategies, promotions, and budgeting.
    • Assist in setting and achieving revenue and profitability goals.
Requirements
  • Experience & Qualifications:
    • Minimum of 5-7 years experience in retail operations, preferably in hardware/building supplies or similar sector.
    • Proven experience managing multiple stores or branches.
    • Strong leadership, problem-solving, and decision-making skills.
  • Skills & Qualifications:
    • Knowledge of stock management systems and retail ERP platforms.
    • Sound understanding of retail finance, budgeting, and KPI tracking.


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