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Travel Industry Expert

2 weeks ago


Cape Town, Western Cape, South Africa Phoenix Recruitment Full time

**Job Description**

We are seeking a highly skilled Senior Travel Designer to join our team at Phoenix Recruitment. As a Senior Travel Designer, you will play a critical role in developing and maintaining strong relationships with Sales Agents.

Main Responsibilities:

  • Develop and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner.
  • Foster and build strong relationships with sales agents to strengthen the bond and partnership, attending relevant familiarization trips with agents.
  • Deliver a speedy service to sales agents, ensuring efficient communication and meeting tight deadlines.
  • Demonstrate a strong focus on sales and be equally invested in the success of each booking.
  • Liaise with the Reservations Manager on sales potential and any developments on the agent relationship for all bookings.
  • Continuous communication and excellent service delivery to agents at all times.

Requirements:

  • Mature certificate
  • Tertiary certificate in Travel & Tourism / Hospitality
  • At least 4-5 years experience in the Inbound Travel market
  • Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
  • In-depth knowledge of Southern and East Africa.
  • Personal or educational travel experience is advantageous.
  • Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
  • Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
  • Working knowledge of TourPlan and WETU or similar booking/operating system.
  • Excellent attention to detail.
  • Dynamic, creative, organised and excellent communication skills.
  • Thrives under pressure in the fast-paced environment with tight deadlines without compromising accuracy and prioritise demands.
  • Ability to problem solve and maintaining high quality output.
  • Highly detailed product knowledge vital for speed in presenting alternatives.
  • Strong financial skills, self-starter with high integrity level and ethical conduct.