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Technical Help Desk Professional

3 weeks ago

Randburg, Gauteng, South Africa National Renal Care Full time

National Renal Care (NRC) is a dynamic and growing healthcare organization with a vision to deliver high-quality patient care.

About the Job

We are currently seeking a Technical Help Desk Professional to join our IT department.

The successful candidate will be responsible for providing technical support and assistance to users across the organization, including remote and on-site assistance.

Responsibilities
  1. Provide first- and second-level technical support for all users across the organization.
  2. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
  3. Support Microsoft Windows operating systems and standard applications, particularly Microsoft 365.
  4. Manage user accounts, passwords, and permissions using Active Directory management tools and related systems.

This role requires strong technical skills, excellent communication skills, and the ability to work independently and as part of a team.

If you have experience in IT support and possess a passion for delivering exceptional customer service, we encourage you to apply.