Customer Experience Specialist

1 week ago


Witbank, Mpumalanga, South Africa FirstRand Bank Limited Full time

Description

To deliver exceptional customer experiences by providing personalized solutions and support, while adhering to our company's policies and procedures.

Key Responsibilities

  • Connect with customers through empathetic and effective communication, ensuring their needs are met and exceeded.
  • Converse with customers in a clear and concise manner, providing tailored solutions and products that meet their requirements.
  • Conduct all interactions with integrity and professionalism, upholding our company's values and principles.
  • Adhere to the Treating Customers Fairly (TCF) principles in all customer interactions.
  • Identify and offer relevant products and services that align with customer needs, driving sales and revenue growth.
  • Maximize channel optimization opportunities to enhance customer engagement and experience.
  • Ensure all activities support cost containment and reduction, while maintaining exceptional customer service.
  • Optimize every customer interaction to migrate or convert customers to digital and self-service channels.
  • Comply with all procedures and processes outlined in our business guidelines, understanding the risks associated with decisions.
  • Fulfill transactions above benchmark levels, providing an exceptional customer experience.
  • Demonstrate behavior that supports our organizational values and takes accountability for personal and career development.
  • Improve knowledge and competencies through training and development, as per our eCareers program.
  • Contribute to the overall effectiveness and success of the team, adapting to changing business and customer needs.

Job Details

Application Closing Date

30/09/24

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.



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