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Strategic Account Executive

3 weeks ago

Durban, KwaZulu-Natal, South Africa AVBOB South Africa Full time

**Job Title:** Key Account Manager: Durban

**Company Overview:

  • AVBOB South Africa is a leading financial services provider.

**Job Description:** As a Key Account Manager: Durban, you will be responsible for developing and maintaining strategic customer relationships in the KwaZulu-Natal region. You will create and execute customized account plans to drive business growth, increase penetration and market share, and deliver exceptional customer service.

**Responsibilities Include:**

  • Create strategic customer account plans to achieve business objectives.
  • Analyse customer needs and develop targeted value propositions.
  • Set sales growth targets and develop tactical plans to achieve them.
  • Expand the existing customer base by identifying and acquiring new accounts.
  • Increase penetration and market share through product usage.
  • Develop and execute marketing plans to increase awareness of AVBOB's value proposition.
  • Implement Customer Relationship Management (CRM) plans to establish and maintain client relationships.

**Client Service:**

  • Conduct routine visits with key customers to discuss plans and business deliverables.
  • Be available to address customer queries and provide excellent customer service.
  • Be knowledgeable about AVBOB products and services to provide accurate advice.
  • Understand principles of creating an excellent tailor-made customer experience.

**Requirements:**

  • Minimum five years' experience in business development and account management.
  • Strong sales and account management background.
  • Customer Relationship Management (CRM) experience.
  • Client relationship management skills.
  • Team management and development skills.
  • Exceptional written and verbal communication skills.
  • Tactical plan development and project management skills.