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Communication Strategy Specialist

1 week ago

Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time
About the Role

We are seeking an experienced Communication Strategy Specialist to join our team at TFG (The Foschini Group). As a key member of our human resources department, you will be responsible for developing and implementing effective communication strategies that align with our organisational standards and protocols.

Key Responsibilities
  1. Strategic Communication Planning: Develop and implement communication plans that align with TFG's business objectives and organisational standards.
  2. Communication Standards and Protocols: Ensure strict adherence to TFG's communication standards and protocols, working closely with stakeholders to drive compliance and support successful campaign execution.
  3. SME Support and Guidance: Act as a Subject Matter Expert (SME) for complex communication requests, providing guidance to team members and other departments struggling with specific messaging, language, or tone.
  4. Communication Process Improvement: Identify areas for improvement in communication processes, liaising with the relevant parties and implementing targeted adjustments to address any gaps in process or execution.
  5. Team Management and Resource Coordination: Manage the performance and development of Communication Consultants, coordinate resource allocation within Synergy and Yoobic, and regularly assess team capacity to align resources with communication priorities and operational requirements.
  6. Data-Driven Insights: Use data analytics to monitor adherence, identify trends, and evaluate communication effectiveness, addressing any gaps in understanding or compliance.
Qualifications and Experience
  1. Degree or Equivalent: Required
  2. 5-7 years working experience within a Communications environment: Required
  3. 1-3 years' experience working in a project delivery context advantageous: Preferred
  4. 2-3 years change and communication management in retail advantageous: Preferred
  5. Experience working with leaders/stakeholders at all levels in an organisation: Required
  6. Experience in project planning: Required
  7. Process facilitation experience: Required