IT Infrastructure Support Specialist
3 days ago
**Job Overview:**
Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. We're seeking an experienced IT Infrastructure Support Specialist to join our team.
This role is pivotal in maintaining the seamless operation of our clients' enterprise IT environments. As a key member of our support team, you'll provide 1st and 2nd line technical support and troubleshooting for server, networking, and internet-related issues to end-users.
Main Responsibilities:
- Troubleshooting common incidents such as server connectivity problems, DNS issues, or internet connectivity issues.
- Manage and resolve incidents by adhering to established incident management processes.
- Provide first-line Public Cloud support (M365 & Azure) for clients.
- Establish the stability, reliability, and security of Network Services (ADDS, DNS, DHCP, NPS), Windows Servers (Physical and Virtual), and Virtualization environments (Microsoft Hyper-V and VMware vSphere).
- Stay informed about infrastructure and configuration best practices to proactively identify and mitigate potential risks.
Required Skills and Qualifications:
- 3-5 years of experience in technical support, preferably in a managed services or enterprise IT environment with a focus on infrastructure support.
- Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience would be beneficial.
- Intermediate knowledge and experience with supporting Dell PowerEdge servers including the Windows Server operating system.
- Intermediate knowledge and experience with network services, including Active Directory, DNS, DHCP and RADIUS.
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