Procurement Support Specialist

6 days ago


Randburg, Gauteng, South Africa Metamorph Holdings Full time
Job Description

Purpose of the Job:

This role is responsible for providing application support for all applications within the group, ensuring effective front-end and back-end functionality, and resolving calls logged by users.

Key Responsibilities
  1. Knowledge of operating systems, devices, applications, and software.
  2. Ensuring effective front-end and back-end functionality of applications.
  3. Keeping all call tickets updated as work progresses each day.
  4. Resolving calls logged by users for queries, errors, and other problems experienced on the system.
  5. Reporting trending issues to application lead.
  6. Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.

Minimum Qualifications, Experience, and Knowledge
  1. Degree in Information Technology or related qualification.
  2. 5+ years' experience in Application Support.
  3. Proven experience in Application Support, XML, Azure, IIS, SLAs.
  4. Knowledge and experience of Microsoft SQL Server, T-SQL.
  5. Knowledge and experience of Crystal Reports.
  6. Knowledge of Sage X3, Sage People.
  7. Experience in software testing.
  8. Working knowledge of different operating systems and Internet technologies.
  9. Experience of working on projects within the Software Development Life Cycle.
  10. Incident management system knowledge.
  11. Change management experience.
  12. Exposure to vendor engagement.
  13. Excellent communication and troubleshooting skills.
  14. Experience in cloud solutions.
  15. Absolute commitment to ensuring an exceptional level of customer experience.
  16. Positive, collegiate approach with a can-do-will-do attitude and a desire to take responsibility for delivery.
  17. Strong analytical, problem-solving, and decision-making skills.

If you do not hear from us within two weeks after the closing date, please consider your application unsuccessful.



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