Senior Customer Solutions Specialist

1 week ago


Johannesburg, Gauteng, South Africa FNB South Africa Full time
Job Title : Senior Customer Solutions Specialist

Location : Gauteng, Johannesburg

Estimated Salary Range : R550,000 - R700,000 per annum

Job Description

We are seeking a highly skilled and experienced Senior Customer Solutions Specialist to join our team at FNB South Africa. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and solutions to our clients.

  • Key Responsibilities :
  • To provide a positive customer experience by being helpful and sensitive to customer needs and expectations while adhering to policy and process.
  • Connect with customers by living up to our brand promise of how we can help you? at all times.
  • Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
  • Always conduct themselves in an ethical manner.
  • Adhere to the TCF (Treating Customers Fairly) principles in all that you do.
  • Identify and sell/cross-sell products aligned to customer needs.
  • Maximise channel optimisation opportunities identified aligned to customer needs.
  • Ensure activities support cost containment and reduction.
  • Optimise every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels.
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  • Demonstrate behaviour in support of the organisational values.
  • Takes accountability for own performance, personal and career development.
  • Improve knowledge and competencies by completing training specific for role as per eCareers.
  • Contribute to the overall effectiveness and success of the team.
  • Maintain an ability to adapt to ever-changing business and customer needs.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office applications.
What We Offer

We offer a competitive salary package, including:

  • An estimated annual salary range of R550,000 - R700,000.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


  • Johannesburg, Gauteng, South Africa CFAO Full time

    Job Title: Procurement and Customer Solutions SpecialistAbout the RoleCFAO is seeking a highly skilled Procurement and Customer Solutions Specialist to join its Africa Mobility Solutions Parts Department in Johannesburg, South Africa. This is a full-time, unlimited-term contract position that offers an exciting and challenging opportunity for a suitably...


  • Johannesburg, Gauteng, South Africa Copeland Full time

    Job OverviewCopeland is seeking a highly skilled Senior Cybersecurity Solutions Specialist to join our team in Southern Africa. As a key member of our Cybersecurity delivery team, you will be responsible for crafting and implementing security solutions based on Emerson's suite of solutions to meet the needs of our customers.About the RoleThis senior-level...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Key Performance Areas:Main Responsibilities:Identify areas for improvement and implement SMART actions to meet requirements.Ensure timely analysis of failures and customer queries.Develop products through engineering solutions.Requirements:National Senior Certificate / Matric qualification.BTech / BEng mechanical qualification.1-3 years' experience in a...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job OverviewNetwork Recruitment is seeking an experienced Senior Metering Solutions Specialist to drive the development and maintenance of cutting-edge metering systems.


  • Johannesburg, Gauteng, South Africa Salt South Africa Full time

    Job SummaryWe are seeking a highly skilled Senior Business Solutions Specialist to join our team at Salt South Africa. This is an excellent opportunity for someone who is passionate about analyzing and documenting business needs into functional solutions.Key Responsibilities:Analyze complex business requirements to develop tailored solutions that meet the...


  • Johannesburg, Gauteng, South Africa MPRTC Full time

    Job Title: Senior Sales and Customer Service SpecialistWe are seeking a highly experienced and skilled Senior Sales and Customer Service Specialist to join our team at MPRTC.


  • Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

    At Telesure Investment Holdings, we are committed to delivering exceptional customer experiences. As a Senior Customer Retention Specialist, you will play a critical role in facilitating the retention of policies through company-approved strategies.The ideal candidate will have a solid knowledge of our products and their characteristics, as well as market...


  • Johannesburg, Gauteng, South Africa SavageOne Pty Ltd Full time

    Job DescriptionSavageOne Pty Ltd is seeking a seasoned professional for the role of Senior Solutions Specialist to drive our sales efforts and enhance customer relationships within the Software Solutions sector.Key ResponsibilitiesCultivate and sustain robust relationships with customers and franchises.Identify and leverage opportunities for our client's...


  • Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full time

    Key Responsibilities:As a Senior Technical Sales Specialist at Staff Solutions Recruitment, you will be responsible for increasing sales, profit margins, and market share. You will successfully promote technical products and services, manage direct reports, and maintain relations with relevant RBU's in Germany HQ. You will also develop good working...


  • Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

    Company Overview:At Infotree Global Solutions, we strive to deliver exceptional results and build long-lasting relationships with our clients.We are currently seeking a highly skilled Customer Relationship Growth Specialist to join our team in this exciting opportunity.


  • Johannesburg, Gauteng, South Africa MECS Africa Full time

    We are seeking a highly skilled Senior Design Solutions Specialist to join our team at MECS Africa. This is an exciting opportunity for a seasoned professional to take on new challenges and contribute to the success of our company.Job OverviewThe Senior Design Solutions Specialist will be responsible for leading the design process, ensuring that all projects...


  • Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

    Company Overview">Infotree Global Solutions is a global leader in filtration and media solutions, operating in over 150 countries. Our client offers a wide range of filtration solutions across various industries, including on-highway and off-highway commercial vehicles, agriculture, construction, mining, and power generation.">Salary">The estimated salary...


  • Johannesburg, Gauteng, South Africa Baraka IT Solutions (Pty) Ltd Full time

    As a Senior Network Engineer at Baraka IT Solutions (Pty) Ltd, you will be responsible for designing, deploying, and maintaining wireless, wired-LAN, and WAN solutions for various customers. Your expertise will be utilized to design and deploy Aruba Clearpass Network Access Control (NAC) solutions, ensuring secure and seamless network access. Additionally,...


  • Johannesburg, Gauteng, South Africa NTT Full time

    Network Solutions SpecialistAt NTT DATA, we're seeking a seasoned Network Solutions Specialist to join our team. As a key member of our sales team, you will be responsible for identifying new opportunities and presenting solutions to clients that meet their needs. Your expertise in network technology will be essential in driving sales and revenue growth for...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    We are seeking a highly skilled Senior Metallurgy Specialist to join our team at Service Solutions. The ideal candidate will have a strong background in process metallurgy and coal quality assurance.Main Responsibilities:Develop and implement comprehensive quality management plans for procurement and coal supply contractsAudit performance against quality...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Company Overview:At FirstRand Bank Limited, we pride ourselves on being a leading financial institution in the region. Our commitment to innovation and customer satisfaction has made us a preferred choice for individuals and businesses alike.Estimated Salary: R 550,000 - R 650,000 per annumJob Description:We are seeking an experienced Senior Business...


  • Johannesburg, Gauteng, South Africa Management Solutions, S.L Full time

    Job DescriptionWe are seeking a highly skilled Senior Digital Transformation Specialist to join our team in Johannesburg. This is an exciting opportunity to work with leading companies and help them navigate the ever-changing digital landscape.Company OverviewManagement Solutions, S.L. is an international consulting firm that delivers business, risk,...


  • Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

    About Infotree Global SolutionsInfotree Global Solutions is a leading provider of innovative filtration and media solutions, operating in over 150 countries worldwide.We are committed to pushing the boundaries of sustainable technologies and delivering groundbreaking environmental and energy innovations.Job DescriptionThe Technical Account Management...


  • Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    Job DescriptionThis is a key role for a Senior Technical Business Solutions Specialist to join Deka Minas (Pty) Ltd in delivering functional and technical system solutions to Capital Markets challenges.Role PurposeThe purpose of this role is to provide Capital Markets knowledge and practical application of business analysis to design, develop and implement...


  • Johannesburg, Gauteng, South Africa Level-Up Full time

    Job SummaryWe are seeking a highly skilled Senior Energy Solutions Specialist to join our team at Level-Up. In this critical role, you will be responsible for providing advanced technical support for energy management, generation, and storage solutions.Key Responsibilities:Deliver expert-level technical support for clients across the globe.Troubleshoot and...