Senior Customer Solutions Specialist
1 week ago
Location : Gauteng, Johannesburg
Estimated Salary Range : R550,000 - R700,000 per annum
Job DescriptionWe are seeking a highly skilled and experienced Senior Customer Solutions Specialist to join our team at FNB South Africa. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and solutions to our clients.
- Key Responsibilities :
- To provide a positive customer experience by being helpful and sensitive to customer needs and expectations while adhering to policy and process.
- Connect with customers by living up to our brand promise of how we can help you? at all times.
- Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customers Fairly) principles in all that you do.
- Identify and sell/cross-sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever-changing business and customer needs.
To be successful in this role, you will need:
- A minimum of 2 years' experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications.
We offer a competitive salary package, including:
- An estimated annual salary range of R550,000 - R700,000.
- A comprehensive benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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