Relationship Manager

1 month ago

Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

About the Role

We are seeking a skilled Relationship Manager to join our team at FirstRand Bank Limited. As a key member of our Client Services team, you will be responsible for driving business growth and delivering exceptional customer service.

Key Responsibilities

  • Achieve net income return for the business as defined in the financial performance report.
  • Drive an increase in average balance of specific portfolio of assets and liabilities.
  • Deliver exceptional service through proactive, innovative, and appropriate solutions.
  • Manage existing clients and grow portfolio through making contact and generating leads.
  • Maintain expert knowledge on relevant legislative amendments and industry best practices.
  • Manage the growth of active customer account base to increase client base.
  • Maximise business portfolio cross-sell opportunities and strengthen client relationships.
  • Manage the migration of accounts from transactional to self-service.
  • Define a sales portfolio growth strategy in line with predetermined growth targets.
  • Ensure effective data management by attending to expired limits against set targets.
  • Prepare credit proposals for review by the credit product house.
  • Monitor and evaluate the organisation's success in managing its legal and compliance risks.
  • Improve business decisions by providing accurate and reliable business intelligence.
  • Manage own development to increase own competencies.
  • Plan and manage performance, skills development, employment equity, talent, and culture of the team.

Requirements

  • NQF level 5 qualification or degree (preference).
  • A minimum of 3-5 years within home loans sales environment, with a good knowledge of the residential lending environment and an understanding of the credit environment that impacts residential lending.

About Us

FirstRand Bank Limited is a leading financial services provider in South Africa. We offer a range of products and services to individuals, businesses, and institutions. Our team is passionate about delivering exceptional customer service and driving business growth.

What We Offer

  • Opportunities to network and collaborate.
  • A challenging working environment that is progressive and agile.
  • Opportunities to innovate and take ownership of projects.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to engaging with you.

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