Auditor and Front Desk Coordinator
4 days ago
Job Summary:
We are seeking a reliable and professional Night Auditor / Relief Receptionist to join our dynamic team at Steenberg Hotel & Spa.
This role involves handling guest check-ins and check-outs, processing night audits, ensuring security protocols, and assisting with reception duties when required.
Responsibilities:
- Audit and Reporting: Conduct thorough reconciliations of daily transactions, ensuring accuracy in financial reports.
- Guest Experience: Assist guests with warm and professional manner during check-ins, check-outs, and inquiries.
- Shift Coordination: Ensure a smooth transition between evening and morning shifts, communicating important information to day staff.
- Security and Incident Response: Monitor hotel security and respond to any incidents or guest concerns during night shifts.
- Reservations and Requests: Process reservations, handle guest requests, and provide concierge services as needed.
- Front Desk Organisation: Maintain a clean and organized front desk and lobby area.
- Financial Management: Perform end-of-day financial balancing and ensure compliance with company policies and procedures.
- Team Support: Provide relief support to the reception team during peak periods or staff absences.
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