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Process Improvement Manager

2 weeks ago

Johannesburg, Gauteng, South Africa FirstRand Namibia Limited Full time

Job Summary

Company Overview

FirstRand Namibia Limited is a leading financial institution that prides itself on delivering exceptional services to its clients.

We are currently seeking an experienced Business Analyst to join our team, who will play a key role in driving business efficiency and effectiveness.

The ideal candidate will have a strong background in business analysis, process improvement, and system development, as well as excellent communication and interpersonal skills.

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.

Key Responsibilities
  • To review, evaluate, and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives.
  • To assess, analyse, and optimise end-to-end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
  • To develop, encourage, and nurture collaborative relationships within business and/or across the FRG.
  • To compile reports that track progress and guide business to make informed decisions.
  • To focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
Skills and Qualifications
  • Gathering and analysing data related to business processes, systems, and requirements.
  • Analyzing existing business processes and identifying areas for improvement.
  • Developing and documenting process flows and workflows.
  • Communicating with stakeholders, including business users, IT teams, and project managers.
  • In-depth understanding of Hogan PCD processing.
  • Interest in financial processing on IDS.
  • Qualification: Degree or diploma in IT.
  • 3+ years' experience in a similar role.