Financial Systems Specialist

4 days ago


Johannesburg, Gauteng, South Africa Old Mutual South Africa Full time

About Old Mutual South Africa

We are a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.

Our lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Job Description:

The ideal candidate will have a proven track record in Retail Banking and digital banking systems, with a focus on analysis and documentation of business requirements, solution design, and implementation of banking systems and processes.

You will work closely with cross-functional Agile teams to identify customer and business needs, translate them into requirements expressed as Use Stories, and deliver compelling Customer Experiences.

Key Responsibilities:

  • Business Requirements Analysis: Collaborate with Product Owners and stakeholders to identify and document business requirements for banking systems and processes in an Agile environment.
  • Solution Design and Development: Work with product owners and development teams to design and develop solutions that meet customer needs.

Requirements:

  • Domain Expertise: Experience in working with Salesforce (ideally in Financial Services domain), supporting Call Centre operations, system implementation, testing, and deployment in Retail Banking.
  • Work Experience: At least 7 years of proven experience as a Business Analyst/Senior Business Analyst in Retail Banking and digital banking systems.
  • Skills and Qualifications: Bachelor's degree in Information Systems, Computer Science, Engineering, or related field; knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean.

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