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Retail Operations Manager

3 weeks ago

Pietermaritzburg, KwaZulu-Natal, South Africa Sanlam Limited Full time

Sanlam Developing Markets, a subsidiary of Sanlam Life Limited, offers a wide range of financial solutions to meet the unique needs of clients. To drive business growth and client service, we are seeking a Retail Branch Manager in Pietermaritzburg.

The ideal candidate will lead a team of consultants, execute the retail branch strategy, and manage operational activities. With a focus on customer experience, the successful candidate will ensure an optimal client experience within and outside the branch.

We are looking for a leader with at least 5 years of industry experience, including 3 years in a leadership capacity. Proven sales records, service delivery expertise, and people management skills are essential. Additionally, knowledge of insurance and lending products, as well as regulatory frameworks, is necessary.

Key Responsibilities
  • Drive Insurance and Lending business growth and client service
  • Manage operational activities in the branch unit through a team of Branch Consultants
  • Grow the customer base and revenue of Sanlam Retail Mass
  • Lead a service delivery culture and ecosystem within and outside of the branch
Requirements
  • Matric (Grade 12) qualification
  • Passed the FAIS RE5
  • 120 Wealth Management credits OR tertiary qualification recognized by the FSCA
  • Class of Business compliant per product category (annual)
  • Continuous Professional Development (CPD) compliant minimum experience requirements satisfied per financial category
  • Meet fit and Proper Requirements