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Service Delivery Director

2 weeks ago

Pretoria, Gauteng, South Africa WeBuyCars Full time

As a service delivery director at WeBuyCars, you will be responsible for developing and executing customer service strategies that drive exceptional experiences for our clients. This is an exciting opportunity to leverage your leadership skills and passion for customer service to make a meaningful impact.

Key Responsibilities
  • Develop and implement customer service policies and procedures to ensure consistency and high-quality service across all interactions.
  • Lead and manage a team of customer care representatives, providing guidance, training, and mentorship to ensure they have the necessary skills to deliver exceptional customer service.
  • Monitor and analyze customer feedback and data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to identify opportunities to improve the overall customer experience.
  • Stay up-to-date on industry trends and best practices in customer service to inform decision-making and strategy development.
Requirements
  • Bachelor's degree in business administration, marketing, or a related field.
  • Minimum of 5 years of experience in customer service management, including leadership roles.
  • Proven track record of driving customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and customer service software.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.