Customer Experience Manager

Company OverviewDigital Customer Care Company BV is a rapidly growing digital-first contact center company. Since its creation in 2014, the company has expanded from a small business to a global player, serving clients in over 10 countries.Job SummaryWe are seeking an experienced Remote Customer Experience Specialist to join our team. In this role, you will...

Required Skills and QualificationsTo be successful in this role, you must possess:A strong background in customer service or a related field.Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.A high level of product knowledge and understanding of company policies and procedures.The...

Objectives• Responsible for all actions related to the customer experience strategy in the store with the aim of offering the best possible experience and service to the customer and to our employees too• Responsible for company projects in relation to customer experience as well as follow up all the customer experience KPIs in other to put actions in...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

At ENGINEERINGUK, we are seeking a Customer Experience Manager to ensure that customer issues and concerns are addressed efficiently and effectively.The successful candidate will be responsible for achieving customer and client KPI targets in relation to all contacts received via multiple channels, while working within the requirements of data protection...

About The PositionWe are seeking a highly skilled Customer Experience Manager to join our team. In this role, you will be responsible for ensuring that customers receive an exceptional experience throughout their interaction with our company.Key ResponsibilitiesCustomer Service: Ensure that customers receive an exceptional experience throughout their...

About the Role:We are seeking an experienced Customer Experience Manager to join our team. As a key member of our account management team, you will be responsible for driving business growth and customer satisfaction for our strategic US client.The ideal candidate will have a proven track record of success in customer success, BPO, sales engineering, product...

Sybrin Group is committed to delivering high-quality products and secure solutions. We take pride in our ISO 9001:2015 certification for Quality Management and ISO 27001:2013 for Information Security Management.We are seeking a Customer Experience Manager to join our team. This role involves leading a customer-facing team that directly influences the...

Job DescriptionWe offer affordable and reliable financial services to the emerging consumer.About the Role:A Digital Engagement Lead, who will play a key role in developing and implementing strategies to engage our customers directly and enhance their overall experience. With your expertise in CRM platforms and direct marketing techniques, you will lead...

About UsWe're redefining sports and gaming entertainment across Africa, building platforms that connect millions of users to the games and experiences they love.We've grown rapidly to become one of the key players in the region, recognized for pushing boundaries and setting the stage for what's next. Our mission is bold: we aim to inspire, empower, and...

About the RoleThe Recruitment Council has a fantastic opportunity for a Call Centre Manager to join our team. As a key member of our operations team, you will be responsible for leading a high-performing team and ensuring excellent customer experience in our call centre.Key ResponsibilitiesLead a team of customer service representatives to ensure they are...

About the RoleWe are seeking a highly skilled Customer Experience Manager to lead the development and optimization of all customer-facing interfaces at Travelstart.This crucial role will focus on creating exceptional user experiences across our web, app, and chat platforms, driving conversions, streamlining customer journeys, and introducing innovative...

About the RoleThis is an exciting opportunity for a seasoned professional to join our team as a Customer Experience Manager. As a key member of our Operations Support Team, you will be responsible for driving customer satisfaction, improving processes, and leading a team of talented individuals.Your primary focus will be on delivering exceptional customer...

The Customer Experience Manager position at Jai Search Consultancy requires an individual with excellent communication skills, a strong command of the English and Spanish languages, and previous experience in a call centre environment.Key responsibilities of this role include:Moderating customer reviews and responding to email queriesMeeting quality and...

TFG Limited is seeking a highly skilled and experienced Store Performance Director to lead our cosmetics division. As a key member of our team, you will be responsible for driving sales growth, managing store operations, and leading a high-performing team.Key ResponsibilitiesDevelop and implement sales strategies to drive turnover and achieve targets.Manage...

About the JobWe're looking for a skilled Customer Experience Manager to join our team in Cape Town. In this role, you'll work closely with clients to discuss goals and needs, ensuring your team is aligned with new information on projects.As an Operations / Service Delivery Director, you'll actively manage communications with clients and business partners to...

Sales Leadership OpportunityWe are seeking an experienced Sales Leader to join our team at You Choose Recruit, a leading hardware retailer in Sunningdale, Cape Town.About the Position4+ years of retail experience (hardware experience is advantageous)Strong sales and leadership skillsAbility to build strong relationships with customers and staffPrevious...

Job DescriptionThis role is responsible for ensuring customer satisfaction by providing exceptional delivery services. The ideal candidate will possess strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.Key Responsibilities:Customer Interface Management: Manage customer relationships and ensure...

Serving retail and commercial customers, FNB is a leading bank offering a range of innovative solutions.Job DescriptionTo deliver a positive customer experience by being helpful and sensitive to customer needs and expectations. Key responsibilities include connecting with customers, conveying information in a clear and concise manner, conducting business in...

At Teletech Holdings, Inc., we're dedicated to crafting exceptional customer experiences. As a key member of our team, you'll play a vital role in delivering outstanding results and driving business growth.About the Role:You will lead client relationships, ensuring seamless communication and alignment on goals and objectives.Motivate your team to excel,...