IT Support Technician

Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

IT Support Technician Responsibilities:
Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

IT Support Technician Requirements:
Degree in Computer Science or Information Technology.

Certification in Microsoft, Linux, or Cisco is advantageous.

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Linux/Mac OS.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

Victor Crescent Construction provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Job Types**: Full-time, Permanent

**Salary**: R22,000.00 - R38,000.00 per month

**Education**:

- Bachelors (preferred)