Head of Customer and Integration Applications

2 weeks ago

Cape Town, South Africa Cape Union Mart Full time

ROLE RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):
TEAM LEADERSHIP
- Expert in above processes and systems with the ability to identify areas of need and build a strong team to strengthen IT’s partnership with the business
- Ensure systems and services are performing, while leading and cultivating talent to cover current and future requirements
- Management of the IT roadmap regarding enhancements, upgrades, and process improvements
- Understand process steps and data flows end to end across involved systems
- Collaborate with vendors to design, implement, and steadily improve our customer solutions
- Manage enhancements from requirements gathering to implementation and go live
- Provide team support for issues appearing in the communication or processing of data
- Monitor industry trends and innovations which will help to elevate our solutions and strategy
- Experience managing relationships with internal stakeholders and external business partners
- Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity
- Excellent verbal and written communication including strong presentation and group speaking skills
- Excellent organisational and project management skills
- Excellent analytical skills - ability to manage large datasets
- Must have a desire to learn new business operations

INTEGRATION
- Deep understanding of data and messages
- Validate and align process and system changes with IT Infrastructure stakeholders
- Provide support for issues appearing in the communication or processing of data
- Analyse and propose improvements in sales processes, methods, and tools
- Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders
- Leads a team to identify, document, and communicate opportunities and their potential improvements related to processes, technology and people areas
- Improve API integrations by studying current practices
- Shares information cross-functionally to improve workflow processes
- Responsible for on-time delivery and overall quality of deliverables

PARTNER MANAGEMENT
- Establish and document Standard Operating Procedures with the external service providers
- Define support strategy and manage SLAs with service providers
- Prepare and conduct quarterly partner reviews

EXPERIENCE

Beneficial areas of knowledge and expertise for this role:

- Bachelor’s degree in Computer Science or Business
- 5+ years of experience in Oracle or similar
- 5+ years of experience in a functional senior IT managerial role
- Experience or understanding of end-to-end multi-channel processes
- Comprehensive understanding of integration points into best-of-breed third-party solutions
- Strong knowledge of the Oracle technical system architecture
- Demonstrate high level analytical and problem-solving skills
- Proven project management skills
- Strong communication skills (verbal and written) with the ability to collaborate cross-functionally

CORE VALUES
- Integrity (Doing What’s Right)
- Inclusion (Encouraging Diversity)
- Teamwork (Working Together)
- Excellence (Being Your Best)
- Accountability (Taking Personal Responsibility)

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