Retail Manager

5 months ago

East London, South Africa Motus Aftermarket Parts Full time

**Midas** is searching for a **Retail Manager** to join the branch in **King Williams Town**, the purpose of this position is to ensure growth and success for the entire branch, reach financial targets and profits.

**Requirements**:

- Matric or
- Tertiary business qualification
- Desirable
- Minimum of 10 years’ experience in automotive aftermarket industry.
- Extensive experience in a Branch/Sales/Warehouse Manager role - preferably in the automotive industry or related business.
- Should have sound experience in and an extensive knowledge of the business and industry.
- Leadership qualities
- Must have a good understanding of all the legislation, example the Labour Relations Act, the Basic Condition of Employment act, the Employment Equity Act, etc Firm grasp of administration and internal controls.
- Business acumen, human resource management, financial management, business management, communication, strategic management and implementation, strategic customer relationship management, leadership, and business risk management.
- Must have a good understanding of asset management, financial knowledge and have a “hands on” operating style.
- Computer literate.
- Good knowledge of the automotive aftermarket parts industry with particular emphasis on the region.
- Align the branch with the group strategies.
- Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
- Ability to work with management effectively and cooperatively above and below.
- Clear criminal record

**Key Performance Indicators includes, but not limited to.**

Human Resource Management:

- Manage, motivate, recruit, train and develop staff according to company policies and employment laws and ensure relevant HR procedures are followed.
- Must have good understanding of all labour legislation i.e., the Labour Relations Act, the Basic Condition of Employment Act, and the Employment Equity Act, etc.
- Must show strong ability to work with superiors, piers, and staff

Sales and Marketing:

- Plan, forecast and report on revenue, costs and business performance, according to company requirements.
- Sales oriented and goal driven with a proven track record of running a profitable business.
- Plan and implement marketing, sales, and promotional activities.
- Manage selling and customer service activities and staff competence in the branch, so as to optimize and sustain sales performance, profitability and customer satisfaction.
- Manage costs and overheads and all factors affecting the profitable performance of the branch.
- Liaise with and utilize support from suppliers and other business partners as required.
- Nurture existing customer relationships.
- Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the region.
- Adopt key account management to ensure that high performing accounts in the region are given the necessary priority to ensure a sustainable relationship.
- Support staff in designing and implementing new sales and marketing strategies and processes.
- Work closely with the marketing team to leverage existing and new relationships to the mutual benefit of all stakeholders.
- Should possess a sound knowledge and understanding of the company’s products.
- Must have a good working knowledge of procurement processes.

Customer Services:

- Provide assistance and advice to customers utilising the organisation’s products, services and resources.
- Investigate and solve customer problems.
- Keep accurate record of discussions and correspondence with customers.
- Develop customer service policies and standards for the branch, in line with company standards and procedures.

Administrative duties:

- Should have firm grasp of administration and internal controls.
- Strongly computer literate.
- Generate and prepare monthly reports concerning the activities of the branch.
- Prepare budgets and forecast.

Logistics:

- Ensure supplies of services and parts to customers in the region meet agreed parameters.
- Supplier and product feedback.
- Attend to correspondence addressed to this position timely, effectively, and efficiently.

Management:

- Provide leadership and guidance to direct reports.
- Perform employee reviews.
- Monitor branch costs and expenditures and reconcile as required.
- Manage programs to ensure timely delivery of objectives
- Define branch goals and objectives along with methods and measurements to achieve such goals.

You are also able:

- Give attention to detail, are systematic in your approach and possess the ability to think outside the “box”.
- To grasp issues thrust upon you and can come up with solutions which meet the expectations of the executive and shareholders.
- Understand the concept of sound asset management, have financial knowledge and a “hands on” operating style.
- Manage a profitable business.
- Problem solve and have analytical skills

**Equity Stat

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