Product Specialist

1 week ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Insure**Function**:Business Analysis**Date**:30 May 2024**Discovery - Insure**

**Product Specialist**

**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Discovery Insure**

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

**Key Purpose**

**Areas of responsibility may include but are not limited to**
- Execute international carrier strategy by innovating and leading delivery of benefits and features that meet the partner Insurer’s business objectives.
- Lead multiple concurrent large-sized projects from the phase of conceptualization through to implementation, operationalization, and post-implementation management.
- Act as a consultant in guiding and improving a partner Insurer’s new and existing product suite, features, growth, and engagement strategies.
- Maintain awareness of trends and innovations in telematics, behaviour change programs, customer experience, technology, gamification and short-term insurance.
- Collaborate with numerous stakeholders both internal (e.g. marketing, systems, graphics, data analysts, compliance, legal and usability specialists) and external to develop projects that are engaging and provide a memorable customer experience.
- Manage work priorities and ensure that work within each stream is completed on schedule, within budget and with a maximum ROI to the Insurer.
- Ensure that the system's solution is efficient, and that unnecessary build complexity doesn’t compromise short-term and long-term sustainability goals of the project.
- Contribute to formal and informal research to aid in the design and improvement of products and features.
- Create business cases, presentation decks and specification documents for programs, reporting and content on large-scale initiatives for new and existing product suites.
- Present to various internal and external stakeholders to get buy-in and approval.
- Participate in feasibility, solutioning, and relevant forums to co-create project solutions.
- Approve system user specifications.
- Approve marketing content and user experience / member journeys to ensure they are in line with the project's strategic goals.
- Liaise with other business leads (e.g. marketing, systems, project office, finance) to ensure their specifications meet the project’s strategic and functional objectives.
- Proactively monitor and manage a set of specified projects, innovating where necessary to ensure that they continue to engage program users and fulfill Insurer’s goals.
- Provide analytical perspective on program performance (in respect of benefit utilization, driver score experience, behavioural outcomes, digital engagement) relative to market-related assumptions to inform adequacy of product design and recommendations for review.
- Perform longitudinal, cross-sectional and segmentation analysis to support international partners in their strategies for campaigns, logistics, performance review.
- Develop actuarial/statistical models; and detailed business cases to aid in decision-making.
- Exercise financial prudence in the pricing and review of products to ensure long-term sustainability of commercial arrangements and partner economics.
- Demonstrate value to Insurers with reference and in support of the Shared Value Insurance framework.
- Manage and maintain strategic relationships with international partners and stakeholders across the Group.

**Skills**
- Modelling skills preferred
- Programming skills:

- SQL
- Python
- Microsoft Office (Excel, PowerPoint and Word) - advanced level of Excel
- Statistical knowledge
- Analytical capabilities
- Ability to simplify ambiguous information
- Strong written and verbal communication (including presentation ski

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