Beauty Specialist

**Listing reference**: woolw_000844**Listing status**: Online-
**Position summary**

**Industry**:Textiles, Clothing, Leather & Fashion
- **Job category**:Customer Service**Location**:Somerset West
- **Contract**:Permanent**EE position**:No**Introduction**
- MAIN PURPOSE You must be target-driven and passionate about beauty to deliver exceptional customer service in a specialized beauty environment. You must also be able to sell products across brands to any customer.**Job description**
- KEY RESPONSIBILITIESDemonstrates customer service through customer promises
- No customer unseen or unserved
- Identify customer needs to provide optimal service by
- Takes responsibility for serving the customer and finding solutions to customers’ queries.
- Actively manage the client registry by sourcing new customers and managing existing
- Approach all customers and offer assistance in the beauty department.

**Applies selling skills**
- Meets customers' needs and expectations by asking, listening to, and advising them about the available options/services/products.
- Offers alternatives to the customer if merchandise is not available.
- Achievement of sales and unit targets
- Creating and Managing beauty events.

Effective management of stock
- View and print reports to better understand stock movement and department growth.
- Maximize sales and ensure stock availability in the department by communicating with relevant buyers and planners
- Ensures launches are put out timeously, and all appropriate ticketing (silent salesman) is in place.
- Ensures stock rotation is in place within the department.

Demonstrates product knowledge and standard
- Identifies the location of products in their department.
- Develops in-depth product knowledge to deliver excellent product knowledge to the customer.
- Maintains specialized areas to meet and exceed operational excellence standards.

Adheres to shopkeeping disciplines
- Maintains hygienic, safe and well-organized sales floor and back areas.
- Maintains specialized areas to meet and exceed operational excellence standards.

Minimises Shrinkage
- Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
- Ensures a buddy system is in place in your area.
- Awareness of suspicious activity in your area
- Report suspicious individuals in your area to security or management.

Demonstrates personal leadership
- Demonstrates self-discipline concerning attendance, dress code, hygiene and time-keeping.
- Attends/is informed of the game plan/team meeting to know the day’s focus.

**Minimum requirements**

**Technical Skills**:

- Preferably Grade 12 or equivalent NQF level
- Minimum of 2-5 years retail experience
- Minimum of 2- 5 years as a Beauty Consultant in role
- Experience in generic beauty selling highly advantageous.
- Experience in working and achieving beauty sales targets highly advantageous
- Willing and able to work different shifts

**Behavioural Skills**:

- Passion for the Brand and Customers
- Passion for the Customer - establish lifelong relationships with our customers
- Passion for Retail and Selling
- Living the Brand’: Personal leadership and attitude to work i.e., _‘the difference’_
- Versatile communication skills
- Planning and Organising and Personal Effectiveness
- Thinking Strategically and Commercially
- Delivering High Performance
- Making Insightful Business Decisions and having an Innovative Merchant Mindset

**As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”