Revenue / Reservations Manager 5 Star Property

2 weeks ago

Bela Bela Limpopo, South Africa HotelJobs.co.za Full time

**Lxury 5 Star Lodge in the Mabula district is requiring a QUALIFIED Revenue and Reservations manager.** **Must have a strong reservations and yield management experience within a 5 star Hotel/Lodge environment.**

**HOTEL REVENUE MANAGER JOB DESCRIPTION**:

- Responsible for registering Hotel on all OTA’s and ensuring that all operating systems are configured and activated prior to opening. (PMS, POS, GDS, Interfaces, etc) ;
- Handling Corporate rates & RFP agreements ;Responsible in managing the following departments; Reservations, Groups, Revenue, Banqueting & Events department ;
- Strategically manage and supervise Hotel Revenue Streams to ensure all inventory is sold throughout the hotel at the optimal price ;
- Maintain the Sales mix within the Hotel ;
- Ensure allocations are managed appropriately ;
- Constantly monitor all booking channels ;
- Ensure Hotel reservation system is checked for market consistency ;
- Responsible for checking adherence to all standard operating procedures to achieve the optimal RevPAR;
- Rooms Budget;
- Manage all Rate review strategies and implementation;
- Invest Time on Competitor Benchmarking as well as international trends and Markets, keeping up-to-date with the changing Market place;
- Participate in Monthly Marketing Meetings - Ensuring all Month End Statistical reports have been completed and analyzed, actions implemented based on the Month End thermometer;
- Record and analyze denials and implement Yielding decisions based on this;
- Property Systems Super User;
- Manage and develop Reservations and Front Office STAFF through constant and necessary guidance and training on Yielding and Rate Management Principles;
- Handling Corporate rates & RFP agreements Override fees and commissions;
- Designing and updating of presentation of all materials presented; Quotations, Contract, etc.
- Make informed decisions on group enquiries - To deny or Accept based on Yielding principles.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken;
- Responds to and handles guest problems and complaints;
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process;
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures;
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals;
- Analyzes service issues and identifies trends;
- Interacts with guests to obtain feedback on product quality and service levels;
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results;
- Identifies talents of direct reports and their teams, and assists with their growth and development plans;
- Reviews and audits expenses;
- Works collaboratively with off-property sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative;
- Manages and develops relationships with key internal and external stakeholders;
- Conducts site inspections;
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

  • Banqueting and Reservations Coordinator

    2 days ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is on the hunt for a Banqueting and Reservations Coordinator for a captivating property nestled in Limpopo. ️ Position: Banqueting & Reservations Coordinator Location: Bela Bela Accommodation: Live in & Meals Salary R8000 + Benefits **Requirements**: - Previous experience in a 5-star lodge environment - Tertiary education in...

  • Private Game Reserve Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Bela-Bela, South Africa Kencorp Full time

    Responsibilities:Operations Management: Oversee all aspects of lodge operations, including guest services, housekeeping, maintenance, and security.Guest Experience: Ensure that guests receive exceptional service throughout their stay, from arrival to departure, and address any concerns or requests promptly and professionally.Conservation Leadership: Develop...

  • Reservations & Banqueting Co-ordinator

    5 days ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    A luxury lodge based in Bela Bela, Limpopo requires an experienced Reservations & Banqueting Coordinator. If you love creating a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, with good knowledge of product, menus, coordinating the delivery of all food and beverage for functions...

  • Banqueting and Reservations Coordinator

    3 days ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    A luxury lodge based in Bela Bela, Limpopo requires an experienced Reservations & Banqueting Coordinator. If you love creating a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, with good knowledge of product, menus, coordinating the delivery of all food and beverage for functions...

  • Rooms Division Manager

    1 week ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    A 4* Lodge with villas and a spa seeks an experienced rooms division manager from 4/5* hotel environment with the following essential requirements: Matric - Hotel School Management Diploma or equivalent; - Minimum 4 years experience in a 4-5* boutique hotel properties with over 60 + rooms as either GM, Deputy or rooms division manager - Strong revenue...

  • Lodge Manager

    2 weeks ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    5 star game lodge

  • Reservations & Banqueting Coordinator

    Found in: Talent ZA 2A C2 - 6 days ago

    Bela-Bela, South Africa Bright Search Recruitment (Pty) Ltd Full time

    In your role you will ensure that all our guests' requirements are met and know exactly how to react to any requested changes.Your mission is to communicate with guests, as well as the Central Reservations, to achieve the highest possible revenue and provide an exceptional customer service experience.Manage Group, Conference & Function Bookings across the...

  • Reservations & Banqueting Coordinator

    Found in: Adzuna ZA B C2 - 5 days ago

    Bela Bela, South Africa Adzuna ZA B C2 Full time

    In your role you will ensure that all our guests' requirements are met and know exactly how to react to any requested changes.Your mission is to communicate with guests, as well as the Central Reservations, to achieve the highest possible revenue and provide an exceptional customer service experience.Manage Group, Conference & Function Bookings across...

  • Reservations & Banqueting Coordinator

    Found in: Whatjobs ZA C2 - 5 days ago

    Bela Bela, South Africa Bright Search Recruitment (Pty) Ltd Full time

    In your role you will ensure that all our guests' requirements are met and know exactly how to react to any requested changes. Your mission is to communicate with guests, as well as the Central Reservations, to achieve the highest possible revenue and provide an exceptional customer service experience. Manage Group, Conference & Function Bookings across the...

  • Nqf 2/4 Nature Site Guide

    1 week ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    **Private Game Reserve - Bela Bela, Limpopo** **Requirements**: - Grade 12 or equivalent - Big 5 experience - FGASA Level 2 and higher (Essential) - Back up or Full Trails (Minimum requirement) - First Aid level 1 - Driver’s License and PDP **Description** - Manage junior guides. - Make sure the guiding experience is of top standard. - Make sure the...

  • Senior Guide

    1 week ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Senior Field Guides** **Private Game Reserve - Bela Bela, Limpopo** **Requirements**: - Grade 12 or equivalent - Big 5 experience - FGASA Level 2 and higher (Essential) - Back up or Full Trails (Minimum requirement) - First Aid level 1 - Driver’s License and PDP **Description** - Manage junior guides. - Make...

  • Senior Guides

    3 days ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Senior Field Guides** **Private Game Reserve - Bela Bela, Limpopo** **Requirements**: - Grade 12 or equivalent - Big 5 experience - FGASA Level 2 and higher (Essential) - Back up or Full Trails (Minimum requirement) - First Aid level 1 - Driver’s License and PDP - Preference will be given to a...

  • Field Guide

    2 days ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    5 star luxury game lodge must have previous experience in Lodges, must have all relevant qualifications.

  • Reservations and Banqueting Coordinator

    Found in: Talent ZA 2A C2 - 5 days ago

    Bela-Bela, South Africa Wild Dreams Hospitality Full time

    Candidate Requirements:Grade 12A qualification in hospitality is advantageous At least 3 years of experience in a similar positionWorking knowledge of OPERA PMS is required Should have excellent customer service & organizational skills Must have a valid RSA IDA valid drivers license is beneficial Must have excellent communication skills (Written and...

  • Reservations and Banqueting Coordinator

    Found in: Adzuna ZA B C2 - 5 days ago

    Bela Bela, South Africa Adzuna ZA B C2 Full time

    Candidate Requirements:Grade 12A qualification in hospitality is advantageous At least 3 years of experience in a similar positionWorking knowledge of OPERA PMS is required Should have excellent customer service & organizational skills Must have a valid RSA IDA valid drivers license is beneficial Must have excellent communication skills (Written and...

  • Reservations and Banqueting Coordinator

    Found in: Whatjobs ZA C2 - 5 days ago

    Bela Bela, South Africa Wild Dreams Hospitality Full time

    Candidate Requirements:Grade 12 A qualification in hospitality is advantageous At least 3 years of experience in a similar position Working knowledge of OPERA PMS is required Should have excellent customer service & organizational skills Must have a valid RSA ID A valid drivers license is beneficial Must have excellent communication skills (Written and...

  • Banqueting & Reservationist Coordinator- Bela Bela

    6 days ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a Reservations & Banqueting Coordinator! If you thrive on creating exceptional guest experiences, excel in communication and organization, and have a passion for hospitality, this role is for you. **Requirements**: - Minimum of a Matric qualification. - Tertiary education in Hospitality would be advantageous. - A...

  • Front of House

    17 hours ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    **New Vacancy - Front of House Manager & F&B Manager** **Private Game Reserve - Bela Bela** **Requirements**: - Diploma or equivalent in Hospitality Management (Essential for permits) - At least 3-5 years Front of House supervisory experience - Essential must have F&B background - Previous lodge experience essential - Excellent Customer Relations -...

  • Front Office Manager

    2 weeks ago

    Bela Bela, Limpopo, South Africa HotelJobs.co.za Full time

    Front Office Manager - Waterberg, Limpopo Join the exceptional team at an established lodge as a Front Office Manager. Showcase your leadership skills in a stunning natural setting and deliver unparalleled guest service. About the Role: - Collaborate with managers to plan front office and rooms division. - Exceed guest service expectations and maintain...

  • Assistant Management Couple

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Bela-Bela, South Africa Executive Placings Full time

    Stunning Lodge in the Mabalingwe Game Reserve is looking for an experienced Assistant Management Couple. They are looking for a driven, energetic, and passionate junior couple to assist the general managers in managing and upkeep of the 8-room luxury lodge. Lodge experience is crucial for this position.At least one of the candidates must have FGASA 1 and...